Senior Associate, Card Shopping Experimentation

Join a team that improves how customers discover and compare credit card options through thoughtful experience design and data-driven testing. You’ll grow your product skills while partnering with experts across technology, design, analytics, and marketing.

As a Senior Associate in the Card Shopping team, you will own product workstreams across public card shopping pages and an experimentation program that improves customer experiences and business outcomes. You will take initiatives from problem definition through delivery, launch, and measurement, translating priorities into clear requirements and measurable results. You will work closely with partners to align on trade-offs, execution plans, and what success looks like.

Job responsibilities

• Own roadmap inputs and delivery plans for public card shopping page redesign initiatives
• Lead discovery to understand customer needs, validate assumptions, and identify high-impact opportunities
• Manage product workstreams from ideation and business case development through delivery, launch, and optimization
• Translate customer problems into clear requirements, user stories, and acceptance criteria
• Partner with technology, design, analytics, marketing, risk, and operations to deliver customer-facing experiences
• Build and evolve an experimentation approach, including hypothesis definition, test design, and results readouts
• Use customer insights and performance data to recommend improvements and prioritize next best actions
• Communicate priorities, decisions, progress, and outcomes to stakeholders with clarity and consistency

Required qualifications, capabilities, and skills

• 3 years of experience in product management, digital product development, business analysis, strategy, or a related field
• Experience delivering digital products or experiences from discovery and requirements through launch and optimization
• Ability to define problems, write clear requirements, and drive execution with cross-functional partners
• Strong prioritization skills, including comfort making trade-offs and aligning stakeholders in a matrixed environment
• Strong analytical and problem-solving skills, including using data and customer insights to inform decisions
• Excellent written, verbal, and presentation skills for technical and non-technical audiences

Preferred qualifications, capabilities, and skills

• Experience supporting experimentation programs, test-and-learn strategies, or iterative product optimization
• Experience contributing to customer experience modernization or digital transformation initiatives
• Familiarity with customer journey mapping, personalization concepts, and data-driven decision making

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.