Take on a key role in advancing AI and data governance practices across HR/Employee Experience (HR/EX). This role provides the opportunity to tackle complex, highly governed requests and strengthen oversight, transparency, and control discipline. Expand your impact while helping teams deliver trusted, compliant employee data products and AI-enabled solutions.
As a Senior Associate Coordinator for AI and Data Governance in HR/EX, you will play a pivotal role in supporting day-to-day intake, triage, tracking, and progression of governance requests, ensuring completeness, clear documentation, and timely follow-up in line with defined procedures and SLAs. You will collaborate across HR/EX, privacy, legal, compliance, risk, control, and technology teams to help use case owners understand requirements, respond to feedback, and progress cases from ideation to approval for production.
Job responsibilities
- Action day-to-day AI and data governance tickets, confirming completeness, ownership, rationale, and required supporting documentation.
- Categorize, assign, route, and update cases in line with governance procedures and SLAs, maintaining accurate, auditable case records.
- Monitor assigned cases against SLAs, proactively following up with requestors and reviewers to resolve actions and unblock stalled items.
- Coordinate high-risk or complex HR/EX use cases by tracking feedback, remediation actions, and approval dependencies through to completion.
- Contribute to continuous improvement by identifying opportunities to improve ticket quality, routing, templates, and stakeholder guidance.
Required qualifications, capabilities, and skills
- Experience managing tickets, cases, workflows, approvals, service requests, or operational processes.
- Apply strong organizational and critical thinking skills to manage multiple active cases, deadlines, dependencies, and stakeholder follow-ups with attention to detail.
- Communicate clearly in writing and verbally, engaging effectively across HR, data/analytics, technology, risk, legal, compliance, and privacy partners.
- Use sound judgment to identify when issues, risks, or delays require escalation and ensure appropriate transparency of blockers and next steps.
- Operate calmly and proactively in a fast-paced, highly governed environment, taking ownership through to approval or closure.
- Familiarity with HR processes or AI / data governance, privacy, responsible AI, technology risk
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Experience managing tickets, cases, workflows, approvals, service requests, or operational processes
- Strong organizational and critical thinking skills for managing multiple cases, deadlines, dependencies, and stakeholder follow-ups
- Clear written and verbal communication across HR, data and analytics, technology, risk, legal, compliance, and privacy teams
- Sound judgment to identify issues, risks, or delays requiring escalation
- Ability to operate proactively in a fast-paced, highly governed environment and own work through approval or closure
- Familiarity with HR processes or AI and data governance, privacy, responsible AI, or technology risk
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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