This role is a part of our advertiser team, responsible for managing a diverse portfolio of advertisers in a fast-paced, one-touchpoint model. Given the rotational nature of account assignments, this role requires agility, strong problem-solving skills, and the ability to deliver quick and effective support.
The primary objective is to assist clients in achieving their short-term goals, optimize their affiliate programs, and ensure smooth daily operations. This role focuses on providing standardized solutions while identifying high-potential accounts for further strategic investment.
Key Responsibilities
- Client Support & Troubleshooting: Act as a first line of support, addressing client inquiries, resolving issues, and troubleshooting challenges related to their affiliate programs.
- Optimization & Best Practices: Analyze client performance, provide data driven insights and recommendations, including implement standard optimization strategies to enhance program effectiveness.
- Product Expertise: Develop in-depth knowledge of our standard product offerings and proactively upsell opportunities, recommending suitable products that align with client goals
- Operational Monitoring: Conduct daily checks to ensure seamless execution of affiliate programs, flagging any operational risks or inefficiencies
- Strategic Account Identification: Maintain a structured approach to identify high-opportunity accounts
Qualifications:
- At least 2 years experience in client success, account management, or digital marketing, preferably in an affiliate marketing environment.
- Client centric mindset with a passion for delivering value. Excellent communication skills (both verbal and written in English, Chinese is a plus).
- Ability to manage multiple clients efficiently, prioritizing tasks to ensure smooth day-to-day operations.
- Strong analytical and problem-solving skills, with the ability to diagnose issues and recommend solutions quickly.
- Passion for teamwork and learning with the ability to adapt in a dynamic, fast-growing environment.
- Experience leading a team will also be considered an advantage
We want you if…
- You are a self-starter and possess a really strong work ethic, intelligence, sense of urgency, positive attitude and tenacity
- Highly structured, results- driven and comfortable with making prioritization decisions.
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What We Do
Involve Asia Technologies Sdn Bhd (1017157-V) is a business headquartered in Kuala Lumpur, Malaysia. We provide a platform for advertisers to measure, manage and scale their marketing partnerships by automating workflows and providing attribution to marketing campaigns. Using its proprietary cookie-less tracking technology, for highly accurate, future-proofed digital marketing. Founded in 2014, Involve is backed by major venture capital firms such as Bintang Capital Partners, 500 Global, OSK Technology Ventures, and Cradle Seed Ventures and has an established presence with teams across Southeast Asia including Malaysia, Indonesia, the Philippines, Singapore, Thailand, and Vietnam. Here in Involve, we are looking for creative and ambitious talents to join our team on this upward and onward journey. We lead with a growth mindset and the belief that the combination of each individual’s passions and skills carry the company upward and forward. At Involve, all ideas are listened to, and brainstorming means that job titles get left at the door. This is where self-starters can really make their mark, thriving and evolving as they go. If making an impact gives you a reason to roll out of bed in the mornings, come join us
