Senior Assoc/Assoc, Account Documentation Specialist (Wealth Management Ops), CBWMO, Group COO

• Ensure the team’s effectiveness & efficiency in handling daily BAU
• Effectively handles exceptions & investigation matters
• Ensures full compliance to policies and procedures
• Quick and quality customer service
• Able to take on new tasks as required by the business and by the management

• Competent & well-versed in the Guidelines for Client Onboarding & Data Maintenance • CDD Guidelines & Documentation requirement guidelines on documentations to be procured as part of Due Diligence checks (for Individual & Corporate)
• Competent & well-versed in different Corporate entity structures & corresponding documentation requirements and account structuring knowledge
• Documentation review for client onboarding and static data maintenance and transactions documents.
• Coordination & stakeholder management skills to reach out to different stakeholders e.g. COO, KYC, L&C, FCSS etc particularly for complex account document review cases
• Track, monitor and escalate all accounts/transactions with documentation deficiencies and exception approved for management attention and appropriate action.
• Monitor and ensure all business requests pertaining to documentation are attended to promptly and processed as per agreed SLA.
• Generate and follow through with various reports (eg: daily & exception reporting, aging etc.)
• To support and deliver team KPI and objectives.
• Handling various duties & ad-hoc project assigned to the team. • Accurate and timely execution of service requests / clients’ instructions on static maintenance updates and account opening in ICOS, Avaloq, CMCP, Branch Connect, IBPM CICSH systems.
• Liaise directly with Front Office for any re-work(s) and monitor to ensure no long outstanding unprocessed service request / clients instructions.
• Escalate long outstanding unprocessed requests/instructions to Team Manager/ Team Lead.
• Able to work in fast paced environment
• Shows capability in adapting to fast changing environment
• Good communication skills

• Wealth / Private Banking business knowledge preferred.
• Well verse on banking AML/CFT requirements.
• Able to perform document checks and adhere to cut-off time and SLA
• Perform UAT/ LV if necessary.
• Effective communication skills - to be able to manage relationships with internal customer and other business partners.
• Meticulous and with great eye for detail
• Independent, self-motivated and a team player.
• Strong time management abilities, organizational skill, planning and follow-up skills.
• Strong risk awareness, analytical and problem-solving skills

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