The Role
Lead ServiceNow platform architecture, implementation, security, integrations, maintenance, and release management across enterprise environments. Support ITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine while designing scalable solutions aligned with business outcomes. Facilitate customer workshops, translate requirements into technical blueprints, review configurations and code, oversee technical governance, and mentor team members. The role requires collaboration with enterprise architects, stakeholder management, process optimization, and adherence to ServiceNow and ITIL best practices.
Summary Generated by Built In
At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
As a Senior Architect, ServiceNow, you will play a vital role at Nuvitek. You will be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek.
Location: Hybrid: Chantilly, VA (Government/Contractor SCIF) 50% on-site/50% remote.
Clearance: Active Top Secret/SCI Required.
Key Responsibilities
- Support ITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine ServiceNow applications.
- Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
- Performs application maintenance to include performance monitoring and error identification and remediation.
- Manage key stakeholders both internally and externally.
- Manages ServiceNow instance security: user/group access, administration, access control lists.
- Initiate health scans and tracks the remediation of findings.
- Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
- Use good coding practices, to ensure reliable, durable code.
- Understand customer critical business issues, requirements, and outcomes
- Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
- Incorporate ServiceNow best practices and accelerators.
- Lead technical aspects of the ServiceNow implementation
- Provide technical guidance during workshops and assist in the creation and refinement of stories
- If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
- Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
- Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
- Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
- Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
- Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
- Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
- Act as a mentor to support less experienced colleagues
- Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
- Contribute to business growth by identifying and developing strategic technical opportunities.
- Review and approve key technical architecture designs to ensure compliance with out-of-the-box (OOB) best practices, upgrade compatibility, security standards, and client governance policies.
- Lead Technical Review Boards (TRBs) and oversee release management, including update set reviews, deployment readiness evaluations, and production approvals.
- Evaluate Business Rules, Script Includes, Client Scripts, ACLs, Integrations, and Flow Designer implementations to mitigate security risks and optimize performance and maintainability.
Skills, Knowledge and Expertise
- Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
- Minimum of 8 years of prior relevant experience or Masters with 6 years of prior relevant experience in technical domain.
- Minimum of 3+ years’ experience as a senior architect, technical lead, or enterprise architecture.
- Deep expertise in ServiceNow platform architecture, including security, CMDB, integrations, domain separation, and enterprise-scale solution design.
- Implementation and integration experience with ServiceNowITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine implementations.
- Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
- Experience with ServiceNow and applying ITIL standards.
- Obtain the Following Certifications:
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Application Specialist (CAS) App Engine
- Minimum two of the following certifications:
- CIS-IRM / GRC
- CIS-HRSD
- CIS-ITSM
- CIS-SecOps
It would be great if you also had:
- Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
- Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
- Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.
- Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.
- Good communication and interpersonal skills in a remote environment
- Experience working with software development team members.
- Other open sources technology experience preferred.
- Obtain the Following Certifications:
- CISSP or CISM
- ServiceNow Flow Designer Micro-Certification
- ServiceNow IntegrationHub Micro-Certification
- ServiceNow Presales Architect Accreditation
Benefits
Nuvitek is proud to offer a comprehensive benefits package:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability and Life Insurance
- Parental Leave
- 401K
- Paid Time Off
Equal Opportunity Employer Statement
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
AI & Interview Technology Disclosure
Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications.
During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
AI & Interview Technology Disclosure
Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications.
During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
About
Nuvitek is a systems integrator and technology service provider who strive to improve it's customers performance through technological innovation and by delivering IT services that are faster and more efficient.We are a team of engineers who are passionate about solving technology problems, we believe with the right team and the right technology, IT organizations can solve complex problems and make your business leaner, faster and more flexible.Our team of engineers has more than 20 years of experience delivering successful IT projects to Federal Government and commercial clients. Our services put technology to work for our customers so that they can devote all their energies to their core mission.With our strong pool of talented, expert staff, Nuvitek has a sterling track record of providing innovative and reliable IT solutions in the area of IT modernization, cloud integration, infrastructure automation, IT operations, IT service management and data integration to both government and commercial clients.We believe in getting things done effectively and efficiently with simple, innovative solutions. Nuvitek believes in going above-and-beyond and delivering results — outstanding results.
Skills Required
- Bachelor's degree in Mathematics, Information Technology, Computer Science, Engineering, or a related field
- At least 8 years of relevant technical experience, or a master's degree with at least 6 years of relevant experience
- At least 3 years of experience as a senior architect, technical lead, or enterprise architect
- Deep expertise in ServiceNow platform architecture, security, CMDB, integrations, domain separation, and enterprise-scale solution design
- ServiceNow implementation and integration experience across ITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine
- ServiceNow experience and application of ITIL standards
- ServiceNow Certified Technical Architect certification
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- ServiceNow Certified Application Specialist App Engine certification
- At least two certifications among CIS-IRM/GRC, CIS-HRSD, CIS-ITSM, and CIS-SecOps
- Strong customer communication, requirements gathering, troubleshooting, and problem-solving skills
- Experience with Agile methodologies and Agile project management
- Experience working with software development teams
- CISSP or CISM certification
- ServiceNow Flow Designer Micro-Certification
- ServiceNow IntegrationHub Micro-Certification
- ServiceNow Presales Architect Accreditation
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The Company
What We Do
Nuvitek is a systems integrator and technology service provider who strive to improve it's customers performance through technological innovation and by delivering IT services that are faster and more efficient.We are a team of engineers who are passionate about solving technology problems, we believe with the right team and the right technology, IT organizations can solve complex problems and make your business leaner, faster and more flexible. Our team of engineers has more than 20 years of experience delivering successful IT projects to Federal Government and commercial clients. Our services put technology to work for our customers so that they can devote all their energies to their core mission.With our strong pool of talented, expert staff, Nuvitek has a sterling track record of providing innovative and reliable IT solutions in the area of IT modernization, cloud integration, infrastructure automation, IT operations, IT service management and data integration to both government and commercial clients. We believe in getting things done effectively and efficiently with simple, innovative solutions. Nuvitek believes in going above-and-beyond and delivering results — outstanding results.
