Teranet is currently looking for a Senior Application Support Specialist to support our Registry and Commercial solutions business. You will manage production environment incidents, service requests, problem management and root cause analysis. You will also be responsible for managing and implementing changes and releases to production environment. The successful candidate will quickly learn the details of complex systems and will troubleshoot, document, resolve problems, implement technical enhancements and maintenance repairs corresponding to business requirements and design modifications. Occasional overtime will be required for off hour on call production support.
Reason for Vacancy: Replacement
What You’ll Be Doing
- Ensure system availability to critical application and database servers through Incident and Problem investigation, root cause analysis and resolution
- Promote and manage application changes and releases to production
- Prepare and maintain technical documentation for application support
- Create and maintain application support scripts such as Startup/shutdown scripts etc.
- Manage production system change requests for patching and monitoring changes etc.
- Conduct regular disaster recovery exercises, application system password changes and SSL certificate renewals
- Perform basic application testing for post promotion infrastructure changes
- Implementation and support of updated software applications in a production environment
- Work closely with business teams to analyze and triage production issues
- Manage and coordinate at a local and international level where required
- Provide technical support to teams within the organization, and to external clients when required
About You
- You have a Bachelor’s Degree or Diploma in Computer Science, Engineering, or a related discipline
- You have minimum of 6 years’ experience in production support
- You have experience and knowledge of Azure and Azure Red Hat OpenShift operations
- You have an understanding and experience of ITIL and ITSM foundation frameworks
- You have experience with Azure, Oracle, PostgreSQL, ServiceNow, SolarWinds, ELK, AppDynamics, Control-M tools is desired
We believe in being upfront about pay and helping you make informed decisions about your career. The annual pay range for this role is $121,000 - $132,000 CAD, inclusive of base salary and target incentive pay. We understand that great talent comes in many forms, each with unique skills, experience, and potential. Your salary will be tailored to reflect the experience you bring and the impact you’re ready to have on this role.
At Teranet, we also know that compensation extends far beyond a pay cheque. Along with your cash compensation, we offer a comprehensive package which includes the following:
• 100% Employer Paid Health Benefit Plan• Employer Matching Retirement Savings Plan• Paid Vacation, Floater Days & Sick Leaves• Maternity, Parental and/or Adoption Leave Top-Up Programs• Corporate Discounts & GoodLife Group Rate Membership• Employee Assistance Program – for you and your loved ones!
Our Human Approach to Hiring
At Teranet, we use smart technology to make hiring faster and more efficient. Artificial Intelligence (AI) tools help us review applications and identify strong matches—but the real decisions? Those are made by our awesome people. Every interaction you’ll have, and every decision we make, is led by humans. AI may support us, but it’s human connection that drives every hire.
At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs. Come As You Are. We Like You That Way!
Skills Required
- Bachelor’s degree or diploma in Computer Science, Engineering, or a related discipline
- Minimum 6 years of experience in production support
- Experience and knowledge of Azure and Azure Red Hat OpenShift operations
- Understanding and experience with ITIL and ITSM foundation frameworks
- Experience with Azure, Oracle, PostgreSQL, ServiceNow, SolarWinds, ELK, AppDynamics, and Control-M
What We Do
Teranet is Canada’s leader in the delivery and transformation of statutory registry services, with extensive expertise in land and commercial registries. Our unmatched registry expertise makes us the most authoritative source of data and market insight for the financial services, real estate, and government and utility sectors. Through our global partnership with Foster Moore, Teranet has expanded its registry solutions to include commercial-off-the-shelf (COTS) registry technology that delivers operational cost reductions, enhanced security and process improvements. Teranet is owned by OMERS Infrastructure, a leading global infrastructure investment manager and the infrastructure arm of the Ontario Municipal Employee Retirement System. As a pioneer in electronic registration systems and commerce, Teranet has received numerous awards for our technology platforms, expertise and our successful partnerships with the Provinces of Ontario and Manitoba. An employer of choice, we are proud of our inclusive and diverse corporate culture where all employees have the opportunity to connect, grow and thrive. - 2017-2024 Greater Toronto's Top 100 Employers - 2022 Finalist for Best Employer Branding and The Leadership Agency Award for HR Leader of the Year - 2021 Canadian Mortgage Awards Industry Service Provider of the Year - 2018 Esri Silver Partner & Special Achievement Award – Geographic Information System Implementation
