Senior Application Support Engineer | IT CIB

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. 

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas — Corporate & Investment Banking and Asset & Wealth Management — as well as transversal services that support all entities across the Group. 

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.  

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

Main Tasks & Responsibilities: 

• Effectively manage and solve production incidents 

• Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode, Disaster Recover procedures, etc.) 

• Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking 

• Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need) 

• Manage backup data and ensure regular restoring tests 

• Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines 

• Control load capacity for the applications 

• Contribute consistently to the continuous automation and improvement of existing procedures 

• Work closely with the development teams on defining the architecture of new applications, according to the infrastructure standards. 

Areas: Windows and Linux servers / Scripting / Agile methodology 

Technologies: SQL, python, Network, PowerShell, Linux bash, XLDeploy, Jenkins, Control-M, Git, Monitoring tools, Elastic Stack. 

Main Technical Requirements: 

• Minimum 6 years of experience in similar roles; 

• Good knowledge on both Linux and Windows environments; 

• Experience with BMC/Control-M or other industrial scheduler; 

• Good knowledge of scripting languages (Shell, Python and/or PowerShell); 

• Concepts of databases; 

• Experience with Infrastructure back-ups; 

• Experience with monitoring tools; 

• Knowledge of LDAP, Firewall, Reverse proxy, Active Directory and Kerberos; 

• Good networking knowledge. 

Other Requirements: 

• Good level of English - minimum B2 (mandatory); 

• DevOps mindset; 

• Ability to keep up with a demanding and fast-paced environment; 

• Willingness to learn and evolve; 

• Good communication skills; 

• Ability to work in a team. 

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are commited to being inclusive, caring, and fair, ensuring every voice is heard and valued.