Senior Application Support Engineer (C#.NET)

Company Description

Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Job Description

The Senior Application Support Engineer (SASE) is responsible for troubleshooting production related issues to reestablish the service according to the Service Level Agreements (SLAs). A SASE also supporother request related to the client operation, like configuration changes in the application, master data management, user management and client onboarding in the application. If an issue required code changes, the SASE implements code with the highest quality possible following the instructions of the requirements and thguidelines defined by the Technical architect. The SASE also proposesimprovements to the application, and mentor junior personal when needed.

Responsibilites:

• Debug or troubleshoot complex or critical issues that cannot be handled by junior positions, and provide root cause analysis.
• Document all steps while resolving production issues, to keep track of root cause and fix · Communicate with users, quality control, and more technical leads to verify implemented solutions.
• Support normaoperations like user management, data management, etc.
• Collaborate in the onboarding of new clients into the applications.
• Propose and document technical improvement to the application, anbeen able to demonstrate and discuss the benefits and costs of these improvements in front of a technical audience.
• Assist the team durinthe onboarding of new team members.
• Provide mentoring and guidance for more junior team members.

Qualifications

• BS in Computer Science or related discipline, or equivalent practical experience.
• Proficiency with C# and .NET.
• 3-5 years of experience in support and troubleshooting of web applications and web services Capable of working with modern technologies and learning on the path.
• Professional and consultative mindset with commitment for excellent customer service. ·
• Excellent English interpersonal and communication skills (both written and oral).
• Proficiency working with API, RESTful services and web sockets.
• Proficiency with data transfer formats and protocols popular in web applications (e.g. JSON,
• XML, HTTP).
• Capable of troubleshooting, debugging, and doing root cause analysis of web platform issues.

Nice to have:

• Experience with cloud-based solutions (e.g. Amazon Web Services, Google Cloud Platform,
• Microsoft Azure, etc.)
• Experience working with JIRA or Azure Devops.
• Experience working with source control system like Git or Team Foundatation. 
• Experience working with ServiceNow.

Additional Information

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