BTSE Group*

[Fintech] API技術支援組長 API Support Engineer / Team Lead (Mandarin-speaking)

Reposted 6 Months Ago

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Taipei

Mid level

Blockchain • Events • Fintech • Payments • Financial Services • Cryptocurrency • Web3

The Role

The Senior API Support Engineer maintains API platforms' stability and security, troubleshooting incidents, providing tech support, and driving automation.

Summary Generated by Built In

About BTSE:

彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About the Opportunity:

The Senior API Support Engineer is a vital member of the TCC team, responsible for maintaining and enhancing the stability, performance, and security of BTSE’s API platforms. This role blends technical support, incident response, and automation development to improve platform reliability and efficiency.

Responsibilities:

Troubleshoot and resolve API-related incidents (performance, security, availability).
Support application issues across various environments.
Detect and respond to incidents, coordinating resolution efforts.
Maintain thorough incident records and share learnings.
Train teammates through case studies and maintain internal documentation.
Provide tech operations support to internal/external teams (including DevOps).
Enhance API observability, monitoring, and alerting systems.
Drive automation and system improvements to reduce manual workloads.

Requirements:

Bachelor's degree or relevant experience in API engineering.
Solid hands-on experience with API operations and performance tuning.
Familiarity with REST, WebSockets, cloud environments, and infrastructure automation.
Strong problem-solving, analytical, and real-time decision-making abilities.
Excellent communication and cross-functional collaboration skills.
Scripting/programming skills for task automation.

Nice to haves