Senior Analytics Manager (Fulfilment)

Company Description

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

The Fulfilment Tech Family is at the heart of enabling Grab to outserve our consumers and partners in different businesses and marketplaces across Southeast Asia. Our mission is to offer the best-in-class products and experiences to our driver partners as to increase adoption and engagement of our services. Improve driver partner opportunities and efficiency in order to fulfill consumer orders without fail, rain or shine. And to create efficient marketplaces by determining an optimal price that is both sustainable and loved by our partners and consumers.

The Fulfilment Product Analytics Team advances product innovation with analytics and experimentation best practices. We ship a large number of features and that means tuning models, evaluating changes and running experiments to drive better outcomes for our driver partners and millions of customers across South East Asia. We are looking for an passionate data scientist to join our growing team.

Get to know the Role:

You will be leading analytics teams that are working closely with various teams within a business line (Product, Business, Engineering, Design and Data Science) to understand data requirements, identify and track key metrics, and provide data-driven insights. You will also work with stakeholders to evaluate the feasibility of new business/product ideas and provide appropriate recommendations.

The Day-to-day Activities:

• Uphold rigorous standards in measurement, experimentation, analysis, and recommendations to ensure data integrity and objective decision-making.
• Lead the exploration of business/product opportunities, uncover insights, and identify areas for growth.
• Collaborate with the product and engineering teams to design and analyze experiments that influence key product decisions.
• Adapt in-production models to new markets to enhance product velocity.
• Direct expert teams to launch effective products/services and broaden Grab's data universe for deeper insights.
• Offer thought leadership and formulate data-driven hypotheses to address key Product/Business challenges.
• Create mixed effect and causal inference models to understand interaction effects or suboptimal product configurations.
• Establish and oversee anomaly detection systems to alert changes or anomalies in product or system metrics.
• Facilitate the development of analytics tools to assist data teams and other disciplines in debugging, data summarization, and result analysis.
• Support team members in their professional development, encompassing both technical and interpersonal skills.
• Foster a data-driven culture within the organization, promoting the use of analytics in decision-making processes.
• Stay updated with the latest industry trends and advancements in analytics and data science.
• Prioritize and manage multiple projects simultaneously, ensuring timely and accurate delivery.
• Develop strategies for data collection, data governance, and data quality control.

Qualifications

Experience

• A minimum of 10 years of experience in Analytics, Business Intelligence, or Software Engineering role. Prior experience in an Internet or 'Direct to Consumer' company dealing with large, complex, high-velocity data is highly desirable.
• A Master’s degree in Computer Science, Electrical/Computer Engineering, Data Science, Business Analytics, Industrial & Systems Engineering, Operations Research, Mathematics/Statistics, Transportation Engineering, or related technical disciplines is preferred.
• Proficiency in data query/manipulation using SQL and data visualization tools such as PowerBI.
• Solid foundation in Big Data technologies like Spark, PySpark.
• Strong statistical knowledge, preferably with practical experience in conducting controlled experiments in the industry.
• Experience in Product Management will be a significant advantage.
• Proven track record of using quantitative analysis to impact key business or product decisions.
• Experience in developing and implementing data strategies and policies.

Grabber Cultural Qualities

• Effective communicator to both technical and business audiences.
• Passionate about solving problems – possesses a relentless need for investigation and data exploration.
• Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.
• Self-Starter. Ability to work independently and drive own projects.
• Ability to deliver on tight timelines and move quickly with cross-functional teams to execute on decisions while maintaining attention to detail.

Additional Information

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.