Senior Analyst

Description
As a Senior Analyst on the Spectrum team, you'll play a pivotal role in driving innovation and ensuring operational excellence across our data platforms and customer-facing tools. You'll be responsible in leading innovation projects as well as providing consistent production support to the applications we support and to our partners. Each day presents opportunities to improve our data and business processes to achieve our companies' goals.
The Senior Analyst delivers measurable value by driving innovation, streamlining business processes, and delivering exceptional customer service through operational excellence.
What You'll Do (Responsibilities):
Innovation

• Identifying opportunities to enhance our key backend platforms.
• Facilitate stakeholder alignment to ensure shared ownership and strategic direction.
• Facilitate workshops to capture business and IT partner objectives, pain-points, and opportunities, translating them into world class processes and technology enablers.
• Author business process flows for the current and future state to help visualize process improvements and roles and responsibilities.
• Work with Product Management to review and approve Epics and Features for the IT team to development and reviewing user stories as necessary.
• Support Business Owners to define Go-to-Market Strategy for global platforms in the ecosystem.
• Participate in demos of software enhancements - provide commentary and direction.
• Authoring Test Plans and Cases.
• Supporting business teams to execute test cases; reporting defects; re-testing.
• Support business approvals of software releases.

Run the Business and Operations

• Partner with the stakeholders to manage and innovate the Model Year Refresh process for international markets (outside the US and CA).
• Serve as the point of contact for internal and external stakeholders for issues discovered within the platforms.
• Conduct root cause analysis of data rules to identify issues and collaborate with the appropriate teams for resolution.
• Proficient in using ticket management systems to document and track software issues.
• Re-test bugs after resolution to close the topic.
• Manage and contribute to Bug prioritization.
• Escalate to the appropriate leadership teams as applicable.
• Grow Data Governance capabilities within the team.

Your Skills & Abilities (Required Qualifications):

• Bachelor's degree in Business, Marketing, IT, Management or a related field required.
• 5-7+ years of experience in business operations, planning, or a related area-preferably within a large, matrixed, and/or global organization.
• Strong interpersonal and communication skills, with demonstrated proficiency and confidence presenting to a variety of audiences, including senior leadership.
• Proven ability to work independently while also building and maintaining strong relationships across all organizational levels.
• Track record of ownership in process management, coordination, and operational issue resolution.
• Experienced in planning and coordination, capable of managing multiple complex initiatives under tight timelines.
• Strong attention to detail, with advanced analytical and critical thinking skills to interpret data, uncover trends, and develop actionable recommendations.
• Comfortable navigating ambiguity and solving complex or non-standard challenges.
• Adaptable and effective in fast-paced, dynamic environments, with the flexibility to shift priorities as business needs evolve.
• Technical Proficiency
• Data analysis, pivot tables, charts, and reporting using MS Excel

What Will Give You a Competitive Edge ( Preferred Qualifications):

• Mid-level to expert knowledge of GM Logical Language (GMLL) or similar Boolean logic systems, including codes and restriction logic as it relates to vehicle configuration and/or pricing data
• Proven success applying methodologies such as Lean, Six Sigma, or Design Thinking to drive measurable process improvements.
• Data Governance Experience
• Experience using AI tools (e.g., ChatGPT, Copilot) to automate tasks or generate insights.
• Development of executive-level presentations
• General productivity tools (Outlook, Word, etc.)
• SharePoint Online - Content management and team collaboration

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
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