Purpose of the role
To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations.
Accountabilities
- Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.
- Collaboration with teams across the bank to align and integrate workforce management processes and governance.
- Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
- Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas.
- Identification of industry trends and developments to implement best practice in workforce management Services. .
- Participation in projects and initiatives to improve workforce management efficiency and effectiveness.
- Development and management of staffing schedules to optimise staffing levels to meet business needs.
- Management of the operational readiness plans, supporting the business with meeting desired customer outcomes.
Analyst Expectations
- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Embark on a transformative journey as a Senior Analyst, Workforce Management Innovation & Optimization at Barclays, where the focus is on redefining the future of banking through innovative solutions. In this role you will support innovation and continuous improvement through analytics, process optimization, and operational execution. The role is responsible for delivering analytical insights and identifying opportunities to improve workforce management processes and performance. Working closely with Workforce Management, Operations, HR, and Technology teams, the position supports enhancements to tools, reporting, and workflows. The role also ensures governance, data quality, and documentation standards are maintained.
To be successful as a Senior Analyst, Workforce Management Innovation & Optimization, you should have:
Experience using Workforce Management tools and data platforms such as Aspect, AWS, or other cloud-based systems to analyze data and deliver actionable insights
Demonstrated experience supporting process optimization, reporting, and documentation with high attention to detail and accuracy
Ability to collaborate across cross-functional teams and effectively communicate insights, risks, and recommendations
Some other highly valued skills may include:
Experience supporting system enhancements, testing, defect tracking, and post-implementation validation activities
Familiarity with change management practices, including documentation, communication, and process transition support
Problem-solving ability with the capacity to work independently, manage priorities, and contribute to continuous improvement efforts
You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
This role is located in Henderson, NV, Whippany, NJ and Wilmington, DE.
Salary for Henderson, NV:
Minimum Salary: $80,000
Maximum Salary: $100,000
The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.
Salary for Whippany, NJ:
Minimum Salary: $80,000
Maximum Salary: $100,000
The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.
Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
This position is eligible for an incentive award.
Skills Required
- Experience using Workforce Management tools and data platforms such as Aspect, AWS, or other cloud-based systems
- Demonstrated experience supporting process optimization, reporting, and documentation
- Ability to collaborate across cross-functional teams
What We Do
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
