Analyst, Workforce Analytics

Posted One Month Ago
Be an Early Applicant
2 Locations
In-Office
85K-110K Annually
Senior level
Pharmaceutical • Manufacturing
The Role
Provides advanced workforce analytics for contact center workforce management. Analyzes operational and workforce data, develops forecasts, staffing models, dashboards, predictive insights, and KPI reporting, and recommends improvements to efficiency, capacity, productivity, and service levels. Partners with HR, business, technology, and operations stakeholders to integrate data, automate reporting, improve workforce planning, and support data-driven decisions.
Summary Generated by Built In

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

 

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

 

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.


We are seeking a highly skilled and motivated Analyst, Workforce Analytics to provide advanced analytical support for our Human Resources team. The Analyst, Workforce Analytics is responsible for transforming workforce data into meaningful insights that support strategic decision-making across the organization. This role partners closely with HR leaders and business stakeholders to analyze workforce trends, develop dashboards and visualizations, and provide actionable insights related to employee demographics, talent movement, organizational effectiveness, and workforce health. Ultimately they will support Galderma in aligning people strategy with business objectives long-term. 


The ideal candidate combines strong analytical and technical capabilities with a solid understanding of human resources data. They are skilled at working with data from multiple sources, navigating varying levels of data quality, and translating complex workforce information into clear, compelling visualizations and recommendations.


Key Responsibilities 

Workforce Analytics & Dashboard Development

  • Design, build, and maintain workforce analytics dashboards, scorecards, and visualizations using Power BI and other reporting tools.
  • Transform data from Workday reports, Excel files, and other HR data sources into meaningful, actionable workforce insights.
  • Develop reporting and analyses related to key workforce metrics, including headcount, attrition, tenure, organizational spans and layers, promotions, manager changes, compensation trends, workforce demographics, and internal mobility.
  • Create executive-ready dashboards and presentations that clearly communicate workforce trends, risks, and opportunities.
  • Continuously identify opportunities to improve reporting efficiency, automate recurring analyses, and enhance the overall workforce analytics experience.

Strategic Insights & HR Partnership

  • Partner with HR Business Partners, Centers of Excellence, and business leaders to understand workforce challenges, identify analytical needs, and recommend data-driven solutions.
  • Analyze workforce trends and organizational patterns to provide actionable insights that support talent, organizational, and workforce planning decisions.
  • Translate complex data into clear narratives and recommendations tailored to both HR and business audiences.
  • Support the development of workforce reviews, talent discussions, and leadership presentations through insightful analysis and reporting.
  • Proactively identify emerging workforce risks, trends, and opportunities and recommend actions to support organizational effectiveness and business performance.

Data Integrity & Governance

  • Monitor and validate workforce data to ensure accuracy, consistency, and reliability across reporting and analytics.
  • Identify data quality issues, reporting gaps, and process inconsistencies; partner with stakeholders to drive resolution and improvement.
  • Support the establishment and maintenance of workforce data definitions, reporting standards, and governance practices.
  • Serve as a subject matter resource on Workday reporting and workforce data, helping stakeholders understand available metrics, definitions, and data limitations.
  • Promote a culture of data integrity and informed decision-making by ensuring workforce reporting is trusted, consistent, and aligned across the organization.

Qualifications

Education & Experience

  • Bachelor’s degree in Data Analytics, Business Analytics, Workforce Management, Business Administration, Statistics, or a related field.
  • 2-5 years of relevant experience in workforce analytics, workforce management, business intelligence, or a related analytical role.
  • Demonstrated experience using workforce data and analytics to support operational and business decision-making.
  • Experience working within a complex, cross-functional organization preferred.

Technical Skills

  • Strong proficiency in Power BI and Excel, with experience developing dashboards, reports, and analytical models.
  • Experience working with Workday, including workforce, organizational, and employee data for reporting and analytics.
  • Demonstrated ability to integrate and analyze data from multiple sources and translate complex datasets into meaningful business insights.
  • Experience with data visualization, reporting automation, and analytical storytelling.

Core Capabilities

  • Strong analytical, critical-thinking, and problem-solving skills.
  • Ability to independently identify issues, analyze alternatives, and recommend solutions.
  • Strong business acumen and ability to connect workforce analytics with broader business and operational priorities.
  • Excellent written and verbal communication skills, including the ability to explain complex analytical concepts to diverse audiences.
  • Strong stakeholder management and collaboration skills.
  • Ability to influence decisions through data, insights, and fact-based recommendations.
  • Proactive and detail-oriented, with the ability to manage multiple priorities in a fast-paced and evolving environment.

Physical Requirements and Work Environment

This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

 

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.


Compensation

The target base salary range for this role is $85,000-$110,000 per year. This range reflects the anticipated compensation for the role. Where pay falls withing the range may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. Compensation decisions are made based on an assessment of the candidate’s qualifications and the totality of relevant factors.


In addition to base salary, this role is eligible to participate in an annual short-term incentive program, subject to plan terms and eligibility requirements.


Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.


Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.


What We Offer
At Galderma, you’ll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.


Next Steps

  • If your profile is a match, we will invite you for a first virtual conversation with the recruiter. 
  • The next step is a virtual conversation with the hiring manager  
  • The final step is a panel conversation with the extended team 

Don't meet every single requirement? At Galderma, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role, but your experience doesn't align perfectly with the qualifications listed, we encourage you to apply anyway!


If you are considering employment at Galderma, review our job postings at www.galderma.com/us/careers. Please be aware of fraudulent job offers and individuals falsely claiming to represent our Human Resources department. Our company will never request or offer payment, personal financial information, or sensitive data (such as Social Security numbers or bank details) during the early stages of recruitment. All legitimate communications from our HR team will come from official company email domains and follow our established hiring process.

Skills Required

  • Bachelor's degree in Data Analytics, Business Analytics, Workforce Management, Business Administration, Statistics, or a related field
  • Minimum 4 years of relevant experience in workforce analytics, workforce management, contact center operations, business intelligence, or a related analytical role
  • Experience using workforce data and analytics to support operational and business decision-making
  • Strong proficiency in SQL, Power BI, and Excel
  • Experience developing dashboards, reports, and analytical models
  • Experience working with Workday workforce, organizational, and employee data for reporting and analytics
  • Experience with workforce management or contact center technologies such as AWS Connect, NICE, Alvaria, or comparable platforms
  • Working knowledge of forecasting methodologies, predictive modeling, statistical analysis, and data mining
  • Ability to integrate and analyze data from multiple sources and translate complex datasets into meaningful business insights
  • Experience with data visualization, reporting automation, and analytical storytelling
  • Experience working within a complex, cross-functional organization
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The Company
HQ: Zug
5,930 Employees

What We Do

Galderma is the leading company solely dedicated to skin and advancing the future of dermatology. We deliver an innovative, science-based portfolio of sophisticated brands and services across Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Through trusted partnerships with healthcare professionals, we ensure to meet individual consumer and patient needs with superior outcomes.

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