Senior IS Analyst (Telecom Circuits, Expense Management)

At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.

Come join us in delivering better outcomes for our clients around the world!

• We are seeking a detail-oriented and experienced Senior IS Analyst to oversee the end-to-end lifecycle of telecom circuits, including planning, commissioning, and decommissioning. The ideal candidate will have a strong background in telecom infrastructure, circuit design, vendor coordination, lifecycle management, and Telecom Expense Management, ensuring optimal network performance and cost efficiency.

• The Senior IS Analyst will be part of Franklin Templeton’s global Cloud FinOps team.  In addition to Circuit Lifecycle Management, the team is also responsible to Telecom Expense Management and Cloud Financial Management.  The ideal candidate should be flexible and interested in learning and working on initiatives across the team’s various practices.  

Key Responsibilities:

• Circuit Planning & Design:

  • Assist Network Engineering Team analyze network requirements and design telecom circuits to support business and operational needs.

  • Collaborate with engineering and architecture teams to ensure alignment with network standards and capacity planning.

• Commissioning:

  • Coordinate with vendors, carriers, and internal teams to provision and activate new circuits.

  • Validate circuit configurations and ensure successful integration into the network.

  • Maintain accurate documentation and inventory of all active circuits.

• Decommissioning:

  • Identify underutilized or obsolete circuits and lead the decommissioning process.

  • Ensure proper validation, documentation, and cost recovery from decommissioned assets.

• Inventory Management:

  • Maintain a comprehensive database of all telecom circuits, including status, capacity, cost, and lifecycle stage.

  • Monitor circuit performance and utilization to recommend upgrades or changes.

  • Track contract renewals, SLAs, and billing accuracy with telecom providers.

• Invoice Management & Validation:

  • Oversee the automated and manual collection of telecom invoices from global vendors.

  • Validate charges, allocations, and contract compliance using the TEM platform (e.g., Asignet, Tangoe, Calero, etc.).

  • Identify billing anomalies and initiate dispute resolution processes.

• Vendor & Contract Oversight:

  • Maintain relationships with telecom vendors and TEM providers.

  • Monitor SLAs, contract terms, and service quality metrics.

  • Evaluate vendor performance and recommend improvements or transitions.

• Reporting & Analysis:

  • Generate regular reports on circuit utilization, cost optimization, and lifecycle status.

  • Provide insights and recommendations to improve network efficiency and reduce operational costs.

  • Generate monthly spend reports and forecasts.

  • Track KPIs such as invoice accuracy, SLA compliance, and cost savings.

  • Support audits and executive reporting with detailed financial insights.

• Bachelor’s degree in Telecommunications, Information Technology, or a related field.

• 5+ years of experience in telecom circuit planning and lifecycle management.

• Strong understanding of telecom technologies (MPLS, Ethernet, SD-WAN, etc.).

• Experience with circuit inventory tools and network management systems.

• Proficiency with TEM platforms (e.g.,Asignet,  Tangoe, Cass, Sakon, Calero).

• Experience with enterprise systems like Coupa, Workday is a plus.

• Excellent analytical, organizational, and communication skills.

• Ability to manage multiple projects and stakeholders in a fast-paced environment.

Job Level - Individual Contributor

Work Shift Timings - 2:00 PM - 11:00 PM IST