The Role
Own supply chain and operations intelligence across fulfillment, logistics, inventory, fraud, vendors, and customer support. Build data models, dashboards, risk scores, allocation logic, optimization tools, and early-warning systems. Partner with product, engineering, procurement, and operations teams to prototype algorithmic solutions, monitor KPIs, and track recommendations through measurable business impact.
Summary Generated by Built In
Job Description - Senior Analyst - Supply Chain
You should apply if you have:
- Prior D2C or e-commerce background — you already understand the complexity of order-to-delivery systems, multi-node fulfilment, and the operational quirks of a high-velocity consumer business, so you're not learning the domain from scratch
- A sharp analytical mind with genuine curiosity about how logistics networks, warehouses, and support operations actually work end to end
- Strong quantitative comfort — you can model fulfilment and logistics allocation, inventory positioning, vendor performance, and RTO/COD risk with real rigour
- A builder's instinct — you don't stop at a dashboard; you want to prototype the algorithmic product (an allocation engine, a fraud score, a routing rule) that fixes the problem programmatically
- An AI-first workflow — you use LLMs and vibe coding tools to build working prototypes, not just slides
- Comfort operating across multiple functions at once — warehouse, logistics, customer support, production, and procurement all draw on your intelligence layer
- High ownership through to closure — you don't stop at 'I shared the analysis'; you track whether the fix actually moved the metric
- Ownership-driven attitude — you investigate problems no one assigned to you and push recommendations through to adoption
You should not apply if you:
- Don't have prior D2C or e-commerce exposure — this role assumes you already understand that operating environment; it isn't a place to learn it from zero
- Are looking to run day-to-day warehouse or logistics operations — this is an intelligence and analytics role that informs ops, not an ops role itself
- Need a long ramp time — we expect you to get conversant across WH, logistics, CS, production, and procurement context quickly
- Are uncomfortable holding several functions in your head at once and prioritizing across them
- See your job as ending at a report — here the goal is often a working algorithmic product, not just a recommendation
- Consider your job done once a dashboard ships — you need to keep watching it and flag when something breaks
Skills Required:
Must-Have
- D2C / E-commerce Background: hands-on experience in a D2C, quick-commerce, or high-velocity consumer business — this is non-negotiable, since it's what lets you understand the complexity of our systems from day one
- Supply Chain & Logistics Analytics: reasoning about how orders should be allocated across fulfilment and logistics partners, and how a fulfilment network should evolve as the business scales
- COD & RTO Risk Analysis: analysing order and delivery patterns to flag fraud and RTO risk
- Data Modelling & SQL: comfortable querying and modelling on a warehouse (Redshift or similar) to build data cuts for multiple functions
- Algorithmic Product Thinking: able to scope and prototype rule-based or lightweight algorithmic tools that automate a decision (allocation, routing, cancellation prediction) rather than just reporting on it
- Customer Support Ops Analytics: building scorecards for support quality/efficiency and identifying automation opportunities, including voice agent/IVR use cases
- Vendor Performance Analytics: analysing vendor-level data (fill rate, quality, lead time, cost) to help procurement decide when to de-risk away from a vendor or push for more utilization from one
- Structured Project & Impact Tracking: taking a finding from problem statement and baseline through to a tracked project with a target KPI, and validating after the fact whether it actually moved the number
- Analytics Tools: Excel/Google Sheets for modelling and a BI tool (Metabase/Power BI) for reporting
- AI-Assisted Building: using LLMs and vibe coding tools to prototype logistics and CS intelligence tools quickly
Good to Have
- Python for scripting data pulls, automations, or lightweight algorithmic prototypes
- Prior exposure to COD/RTO fraud protection systems
- Familiarity with WMS/OMS platforms or courier aggregators
- Exposure to voice agent/IVR or CS automation platforms
- Basic optimization or linear-programming concepts for allocation/inventory problems
What will you do?
Fulfilment & Logistics Allocation Intelligence
- Build data-driven logic for how orders should be allocated across fulfilment locations and courier partners
- Assess how the fulfilment network should evolve as order volumes and geographies grow, and where new locations would help
- This kind of business case — going from a raw operational question to a data-backed algorithm that runs the decision — is representative of the business cases and product algorithms you'll own end to end in this role
Inventory Optimization
- Build models to project stock requirements at the fulfilment-location level across the network
- Minimize stockouts and overstock by improving how inventory is positioned across locations
COD & RTO Fraud Protection
- Analyse COD order patterns to identify at-risk pin codes, customers, and order profiles
- Build and monitor fraud/risk scoring systems that flag orders before dispatch
Vendor Intelligence for Procurement
- Analyse vendor-level performance — fill rate, quality, lead time, cost — to give procurement a clear, data-backed view of each vendor
- Help procurement decide when to de-risk away from a vendor versus when to push for greater utilization from one
Customer Support Intelligence
- Build scorecards for CS quality and efficiency across support channels
- Identify automation opportunities, including voice agents, and monitor cancellation drivers and reduction levers
AI & Algorithmic Products for Supply Chain
- Partner with product and engineering to scope and prototype algorithmic tools that automate fulfilment, routing, and cancellation-related decisions
- Push prototypes from spreadsheet logic to production-ready tools where the impact justifies it
Own Supply Chain & Ops Reporting
- Be the single go-to person for all supply chain and operations reporting — fulfilment, logistics, warehouse, inventory, and CS metrics
- Build and maintain the dashboards and MIS that warehouse, logistics, CS, and production teams rely on day-to-day
- Make sure every function has one consistent, trusted source of truth for its numbers instead of everyone pulling their own
Proactive Monitoring & Early-Warning
- Closely monitor supply chain and ops KPIs so you're the first to know when something breaks — a fulfilment delay, a courier SLA slip, a spike in cancellations or RTO
- Build early-warning indicators that catch a problem before it snowballs into a stakeholder escalation
- Flag anomalies proactively and get the right team looking at it immediately, rather than waiting to be asked
Track Projects Through to Impact
- For every recommendation you drive, define the baseline, target KPI, owner, and timeline upfront
- Follow through post-implementation to confirm whether the change actually moved the metric, not just that it shipped
- Maintain visibility of open supply chain and ops projects — status, risk, and expected versus actual impact
Cross-Functional Data Cuts
- Act as the single source of intelligence for warehouse, logistics, CS, production, and procurement teams
- Give each function the right data cuts, dashboards, and recommendations to act on
Reporting & Stakeholder Communication
- Present supply chain health, fraud trends, vendor risk, and automation impact to founders and functional heads
- Translate complex operational data into clear, actionable narratives
Work Experience:
3–5 years of experience, with a D2C/e-commerce background required
Working days:
Monday – Friday
Location:
Golf Course Ext. Road, Gurugram, Haryana (Work from Office)
Perks:
• Friendly atmosphere
• High learning & personal growth opportunity
• Flexible timings
• Diverse work environment
Why Nutrabay:
We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life's best work. As part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence, and be a part of an innovative marketing-and-tech startup that's revolutionising the health industry.
Working with Nutrabay can be fun and a place of unique growth opportunities. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will feel appreciated and valued for the work you deliver. We are creating a unique company culture that embodies respect and honesty, which will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.
About Nutrabay:
Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers until now, and our family is constantly growing.
We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute to further advancing the continuously evolving product.
Funding:
We raised $5 million in a Series A funding.
Skills Required
- 3-5 years of professional experience
- Hands-on D2C, quick-commerce, or high-velocity e-commerce experience
- Supply chain and logistics analytics experience
- COD and RTO risk analysis experience
- Data modeling and SQL experience using Redshift or a similar data warehouse
- Ability to scope and prototype rule-based or lightweight algorithmic tools
- Customer support operations analytics experience
- Vendor performance analytics experience
- Structured project and impact tracking experience
- Experience with Excel or Google Sheets for modeling
- Experience with Metabase or Power BI
- Experience using LLMs and vibe coding tools for prototyping
- Python for scripting, data pulls, automations, or algorithmic prototypes
- Exposure to COD/RTO fraud protection systems
- Familiarity with WMS, OMS, or courier aggregators
- Exposure to voice agent, IVR, or customer support automation platforms
- Basic optimization or linear programming concepts
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The Company
What We Do
Nutrabay is an India-based online retailer and health and performance nutrition brand offering authentic nutritional supplements, vitamins, protein products, health foods, and bodybuilding essentials. Its catalog includes whey and plant proteins, creatine, pre-workout supplements, weight gainers, fish oil, multivitamins, protein oats, peanut butter, and protein bars. The company also sells its own supplement range alongside products from international and Indian brands.
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