Senior Operations Analyst

The benefits ecosystem is foundational to the health and financial security of millions, yet the technology that powers it is often fragmented, complex, and decades old. This creates massive inefficiencies for the insurance companies, brokerages, and software providers who manage this critical part of our economy.

At Noyo, we are building the modern infrastructure for a new era of benefits. We provide the AI-powered tools and software infrastructure that allow our partners—from legacy insurance carriers to the newest ben-admin startups—to modernize their businesses, operate with speed, and offer seamless experiences to their customers. If you are passionate about using technology to solve complex, real-world problems with massive impact, Noyo is the place for you.

Noyo is rapidly expanding its carrier network by extending its platform to easily integrate any carrier that can support the EDI 834 standard. Noyo will provide a modern API-driven experience for its customers to connect with nearly any insurance carrier. The Network Operations Team is responsible for building out the architecture and applications to support this.

We are hiring an Analyst for our Network Operations team to support our carrier network expansion. This is a high impact role on the front lines of modernizing data exchange and accuracy. In this role you will be responsible for creating and maintaining carrier connections, collaborating cross-functionally to provide exceptional customer experiences, and advocating for improvements that will increase operational efficiency.

Noyo's HQ is in San Francisco, and we believe in person collaboration is a huge accelerator for innovation and creativity. We also have many distributed teammates across the U.S. and we prioritize frequent opportunities for in-person get togethers in San Francisco throughout the year. We believe this hybrid approach creates more organic opportunities to connect, collaborate, and make magic for our users as a team. This role requires working from our downtown San Francisco office at least three days per week. Tuesday and Wednesday are required in-office days to maximize team density, with flexibility on the remaining days. If you thrive in an environment where in-person interactions drive impact, we'd love to hear from you.

• Develop and maintain EDI carrier templates, to facilitate the exchange of electronic data between our company and carrier partners

• Manage the end to end process of EDI implementations including file configuration, testing coordination and facilitating all related correspondence with external partners

• Maintain connections to ensure enrollment changes are made timely and accurately

• Partner with cross-functional teams to provide consistent quality resolutions to customers

• Triage file errors while partnering with Product and Engineering on long term solutions

• Identify and analyze trends to advocate for process and product improvements that improve automation and create an enhanced customer experiences

• Develop, document and maintain Operational processes and cross-functional workflows with our Product and Customer Experience teams

• In-depth knowledge of EDI protocols, standards, and best practices, especially ANSII X12 834

• Familiarity with JSON, and ability to read and understand Python or comparable scripting language

• Excellent verbal and written communication skills with a talent for articulating complex details in a digestible format

• Meticulous attention to detail and commitment to quality

• Resourceful self-starter with excellent organizational and time management skills

• Creative problem solving and an ability to work through ambiguity

• Enthusiastic to learn and grow within the organization

• A competitive and equitable compensation plan. This is a full-time, salaried position that includes equity. All of our employees have ownership in our success.

• Comprehensive health coverage for you and your family. We pay 100% of premiums for employee medical, vision, and dental coverage and 50% for dependents. Disability and life insurance for employees are also covered 100%.

• 12 weeks Paid Parental Leave. We put family first and want to support you as you welcome the newest addition to your family!

• Flexible PTO and 14 paid holidays. We encourage you to take the time that you need, when you need it. We also observe 14 holidays including Juneteenth, Indigenous People’s Day, Election Day, & Christmas Eve.

• Compassionate Leave. We offer up to 4 weeks of paid, compassionate leave for difficult life events that fall outside of traditional, protected leave types like medical or parental leave.

• 401(k) and other tax advantaged accounts. Save for your future with pre-tax dollars towards a 401(k) account or for commuter, dependent, or medical expenses.

• Vibrant hybrid culture with an HQ in Downtown SF. Throughout the year, employees meet up in our SF office for small team offsite meetings and team building activities. We also bring the entire team together once annually to gather in person for a week of fun and collaborative brainstorming.