Senior Analyst, Fraud Analytics (QA Focused)

WHO YOU’LL WORK WITH

As a member of the Nike Direct Digital Fraud team, you will report to the EMEA Digital Fraud Analytics Manager.

In this role, you will collaborate closely within our direct team, and a wider range of both internal and external teams, such as Customer Care, Technology, Supply Chain, and Legal, as well as our outsourcing partners

You will also interact with teams in other geographies and maintain an ongoing partnership with the global Nike teams based at our World Headquarters.

WHO WE ARE LOOKING FOR

We are looking for a Senior Fraud analyst to join our Digital Fraud team. In this role, you will help review the quality and performance of our fraud operation and provide clear documentation and training of process changes, while supporting the wider business in process reviews focused on fraud mitigation.

You are an organized and flexible multitasker who takes pride in the perfection of your work. You excel at prioritizing tasks, collaborating with the team, and solving problems efficiently. You are always learning and continue to ask “why”?

Your exceptional analytical skills and data-driven mindset enable you to thoroughly analyze data, identify key trends, and make informed decisions. These abilities are crucial for optimizing our operation and driving our continued success. You have a real passion for digital commerce, sports, and engaging in trend-setting work. Additionally, you can maintain a flexible working schedule that can include the occasional weekends and holidays.

The ideal candidate has:

• Experience and a background working in fraud prevention, especially related to digital online platforms. This is ideal but not a requirement.
• Working experience in direct-to-consumer retail ecommerce with a specific focus on operational process improvement is preferred.
• Proficient in English with excellent verbal and written communication skills, including meeting facilitation and presentations.
• Strong communication skills to clearly present data and insights to various audiences.
• Strong analytical skills and mindset to analyze data, identify trends, and make data-driven decisions.
• Excellent organizational skills, passion for details and ability to produce on-time quality deliverables in a deadline-driven environment, while balancing multiple priorities.
• Ability to quickly pick up new systems and processes.
• Ability to work in a flexible environment and manage ad-hoc requests in an independent manner.
• Ability to work independently and cooperatively in a diverse group.
• A positive, energetic attitude with a passion for problem solving.
• Self-starter, quick-learner, quality-focused and proactive qualities.
• Flexibility in working hours and location to support the business. (i.e. meetings with different time zones / on-site group work when required)

WHAT YOU’LL WORK ON

You will be joining the EMEA Digital Fraud team, where you'll play a crucial role in supporting the business by defending our genuine consumers from abuse and consistently reviewing internal policies and processes to ensure a safe and efficient customer journey.

Your responsibilities will include manually reviewing orders, working through escalated customer contacts, and performing quality checks and analysis on the decisions being made. You will also be providing feedback to increase accuracy on set decisions. These tasks require meticulous attention to detail and a high level of accuracy. In this role, you'll be proactive in supporting process improvements, identifying and resolving consumer journey issues, and maintaining essential documentation.

Working with data will be a significant part of your role and you'll analyze data to provide insights, help shape future capabilities, and ensure our tools are optimized for efficiency. Your ability to identify trends through data and make informed decisions will be key to drive our operations and enhance the overall consumer experience.

A typical day/week looks like:

• Gather and analyze data from various sources to identify trends, generate insights, and support decision-making processes.
• You obsess processes to enable best in class collaboration and end-to-end frictionless executions by building upstream partnerships with key stakeholders
• You maintain continuous cross-functional alignment and drive accountability with every stakeholder.
• You review fraud decisioning and contact management to improve performance and decision accuracy.
• You coordinate training / feedback sessions.
• You act as resource of expertise (SME) on tools & capabilities utilized for digital fraud in partnership with the wider business.
• You continuously refine workflows & improving processes to ensure a smoother customer journey and experience.

Relocation is not available for this position

Applications for this role will be accepted until June 21st, 2025