Senior Analyst, Consumer Experience | Bankrate

*This role requires a hybrid schedule and can either be based in our Fort Mill, SC Headquarters or our NYC Office (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.

Red Ventures is seeking an experienced Senior Analyst to join our Bankrate team, focused on site-wide initiatives that touch a variety of our financial service verticals. 

As a Senior Analyst, Consumer Experience, you’ll work with RV business leaders and drive the operations of our Bankrate brand through iterative experience optimization, deep diving into visitor behavior and performance, and driving the creation of new features and tools that enhance the customer experience and drive additional revenue.

What You'll Do:

• Develop and implement testing initiatives and product features. 
• Develop actionable insights and define KPIs to measure success
• Analyze their performance against core KPIs that align with the broader business goals.
• Develop and implement testing initiatives and product features and report on performance of core KPIs (or some variation of reporting here since this will be a large part of the role)
• Synthesize data into actionable insights to optimize existing experiences or create new experiences that align with broader business goals
• Manage the development of user-centric features & flows to help streamline the customer experience and drive additional value to the business.
• Operate as an owner of the site, using data and a deep understanding of our users to identify areas to optimize, troubleshoot functionality, and work with others to develop solutions that enhance the experience and performance of the site.
• Work directly with Engineers and Creative teams to define features and create a site experience roadmap to bring your ideas to life
• Communicate timelines, goals, and performance to diverse audiences, including engineers, content writers, digital designers, fellow analysts, and senior leaders.
• Collaborate effectively with vertical teams, ensuring alignment on priorities and helping shape our horizontal strategy. 

What We're Looking For:

• 3+ years of experience as a Digital Operations Analyst, Product Analyst, or Business analyst with hands-on data analysis experience to pull strategic insights
• Proficient in SQL, BigQuery, or DataGrip (preferred); can weave together data from multiple relational databases.
• Ability to operate and execute with a high degree of autonomy and work within ambiguity when needed
• Demonstrated ability to synthesize data into actionable insights and communicate recommendations to leadership.
• Strong level of accountability and ability to communicate across functional teams to drive priorities, anticipate pitfalls, and raise issues before they become project blockers
• Strong bias towards action by demonstrating initiative to move projects forward independently, asking questions as the need arises and leveraging resources available 
• Excellent organizational and communication skills.
• Passionate about understanding customer behavior and improving the quality of interactions.

Compensation

• USA Compensation Range: $100,000 - $120,000*
• New York City Compensation Range: $100,000 - $150,000*
  *Note actual salary is based on geographic location, qualifications, and experience. 

Perks and Benefits:

• Unparalleled Experience: 
• 1:1 Coaching and Stretch Assignments early in your career
•  Robust L & D Offerings
• Global Peer Network for more seasoned talent
• World Class Mental Wellness: 
• Access to Free Therapy Sessions and Emotional or Work-Life Counseling Sessions for all US Employees and Family Members
• Free Calm Subscription
• Family Support, Planning, and Fertility: 
• Support for every unique path to parenthood including fertility, egg freezing, adoption, surrogacy, parental bonding, and more. 
• Medical, Dental, Vision, Health Insurance Coverage 
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• 401k with Match
• Employee Assistance Program
• Hybrid Schedule + Generous Paid Time Off (PTO):
• On-site Collaboration and Work From Home (WFH) Days 
• Holiday Pay
• Winter Week: Company Recognized Holiday between Christmas and New Years 
• On-Site Perks: 
• Full Gym and Yoga Studio
• Free Fitness Classes
• Tennis Courts
• Pickleball Courts
• Indoor Basketball Court
• On-site Chefs and Baristas ($1 Lattes!) 
• Frequent Community Events and Celebrity Guest Speakers 
• Inclusive Benefits: Perfect Score in 2024  from the Human Rights Campaign (HRC) for outstanding efforts in promoting LGBTQ+ equality within the workplace. 

Who We Are:

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology – including Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey – from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]. 

If you are based in California, we encourage you to read this important information for California residents linked here.