Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
The Quality Assurance Analyst is responsible for performing reviews and assessments of activities performed by individuals within the Bank “1st line’ Operations.
The QA Analyst is responsible for assisting the Manager in the development and maintenance of the Quality Assurance Framework [“QAF”] for the SFR business and executes the necessary activities within the QAF and will be required to discuss and report on findings to the relevant stakeholders.
The QA team’s objective is to ensure that the process is in line with current policy and procedures, is operating effectively and is coordinated with any department that is directly affected by the reported observations.
The QA Analyst is responsible for conducting objective assessment and analysis of SFR mortgage files/documentation with focus on:
replicating the credit decision (includes TDS/GDS recalculation)
confirming compliance with established credit and operational policies, procedures, processes and controls
Detection of mortgage fraud and aid in fraud prevention measures, as outlined in the SFR Mortgage Fraud Control Procedures.
clear and factual reporting of findings/conclusions to the business unit
This position requires an ability to analyze each document separately, but also to be able to relate it to the deal as a whole for Single Family Residential mortgages. The QA Analyst will develop sound knowledge of what checks are required for each document in the file and how to identify and report each observation.
Additional responsibilities include /Signing of Broker / Partner Commission and Miscellaneous cheques (within assigned limits), and provide assistance to departmental staff members in support of other QA requirements.
The Core Responsibilities
Review and analyze mortgage applications, credit approval form, corporate documentation, credit reports, income/employment documentation and funding documentation to determine accuracy and completeness.
Must have the ability to read and understand the Credit Risk Analysis performed by the business prior to completing a thorough review and substantiating observations
Sound understanding of different product-types within SFR lending and the different processes that surround each product; such as Alternative, Prime, HELOC mortgages, CMHC Insured product and Third Party Serviced loans and mortgages
Have the ability to visualize, articulate, conceptualize or solve both complex and uncomplicated documents and/or problems by making decisions that are sensible given the available information and resources.
Review data accuracy/integrity to ensure the information is consistently and routinely applied to the Company’s internal system.
Analyze and validate all reported observations and provide detailed and accurate documentation to substantiate findings.
Ensure that all accounts suspected of containing fraud are accurately recorded on Sherlock and perform risk assessments on a broader scale, when identified.
Assist in the identification of new and evolving fraud trends or systematic issues and patterns.
Timely escalation/reporting of any evidence of fraud identified through detailed review which may impact other areas of the business.
Provide support to the front line business for any new initiatives that may directly affect the review process or business unit objectives.
Provide excellent customer service to other departments through professional written and verbal communication.
Maintain knowledge and understanding of SFR products, operations, processes, services, systems and associated risks and controls.
Communicate with the Manager, Quality Assurance on status reports and duty prioritization
Prepare training documentation as well as assist in training new staff or peers.
Review of new and/or revised regulations, policy and procedures and establish a continuous cycle of improvement for the QA Framework
Coordinate and/or support the completion of special reviews and assignments as requested by the CRO and/or Director, Fraud Operations
Conducting credit/operational analysis reviews of credit files as part of due diligence activities associated with potential acquisitions
Conducting review of other staff members work for consistency and coaching purposes
Let's Talk About You
A minimum of five years’ experience in a Canadian financial institution.
A minimum of three to five years in a related role pertaining to residential mortgage origination (underwriting and operational).
Ability to review residential mortgage documentation, audit, perform analyses, validate and document potential risk to determine course of appropriate corrective action and/or make recommendations of such action.
Must possess an in depth understanding of Residential Mortgages underwriting processes and requirements.
Sound understanding of Mortgage related regulatory requirements (OSFII B20, AML/ATF), and Mortgage Insurer requirements (CMHC, Genworth)
PC skills including Microsoft Outlook, Word, Excel, Power Point, related applications and other software applications used within the organization.
Excellent organizational skills and ability to complete responsibilities in a busy and time sensitive environment.
Strong analytical skills.
Strong verbal and written communication skills.
Attention to detail and an ability to identify potential problems within files.
Self-motivated.
Strong interpersonal skills.
Work effectively in a team setting to accomplish goals and complete tasks.
Ability to conduct presentations if required.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.
Skills Required
- Minimum five years of experience in a Canadian financial institution
- Three to five years of experience in residential mortgage origination, underwriting, or operations
- Experience reviewing residential mortgage documentation, auditing, analyzing risk, validating findings, and documenting corrective actions
- In-depth understanding of residential mortgage underwriting processes and requirements
- Understanding of mortgage regulatory requirements, including OSFI B-20 and AML/ATF
- Understanding of mortgage insurer requirements, including CMHC and Genworth
- Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and related software applications
- Strong analytical, organizational, verbal, and written communication skills
- Ability to identify potential problems and maintain attention to detail
- Ability to work effectively in a team and complete time-sensitive responsibilities
- Ability to conduct presentations when required
- Successful completion of a criminal background check and credit check
What We Do
MakeBank on everyday banking: Earn high interest on every dollar Say no to fees No minimum balances Powered by Equitable Bank, a Schedule I Canadian Bank EQB Inc. (formerly Equitable Group Inc.) trades on the Toronto Stock Exchange (TSX: EQB and EQB.PR.C), directly serves over 607,000 Canadians through its wholly owned subsidiary Equitable Bank, Canada's Challenger Bank™, and serves over 200 Canadian credit unions that serve over 6 million of their members with products and services. Equitable Bank has grown to become Canada's 7th largest independent Schedule I bank with over a $119 billion in assets under management and assets under administration, and a clear mandate to drive real change in Canadian banking to enrich people's lives. At Equitable Bank, we are as invested in our employees as we are in our business. That’s why we are consistently recognized as one of Canada's Top Employers – a rating that comes from our 1,800 employees. Equitable Bank’s inclusive, welcoming, and pride-inducing workplace earned it the honour of being recognized as one of the top 50 organizations on the 2023 list of Canada’s Best Workplaces™. Founded over 50 years ago, Equitable Bank provides diversified personal and commercial banking, and through its EQ Bank platform (eqbank.ca), which has been named #1 Bank in Canada for three consecutive years on the Forbes World's Best Banks list for 2021, 2022, and 2023. Equitable Bank website: www.equitablebank.ca EQ Bank website: www.eqbank.ca Specialties Lending, Mortgages, Residential Lending, Commercial Lending, Reverse mortgages, Insurance lending, Equipment leasing , Credit Union, Trust, and Funds Management
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