Senior Analyst Business Systems

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We are looking for a Senior Business Systems Analyst to join our dynamic team of project delivery professionals within the Oversight and Assurance vertical of Corporate Technology. Our team delivers solutions that across Legal, Risk, Compliance, Internal Audit and Communications portfolios, enabling our business partners to better service our customers and to put the customer at the center of everything we do.

In this role, you will be a strong collaborator that works closely with project team members, business partners and technical experts. You will use your strong analysis and critical thinking skills to understand the business needs, to elicit, document, and communicate solution requirements, and to manage these requirements through to implementation. In addition to requirements, you will elicit and document processes that help the organization understand the impacts of implementing technology solutions. As a Senior Business Systems Analyst, you will be the conduit between business and technology, supporting projects and operational components/ad-hoc requests, including but not limited to participating in RFPs, vendor engagement, system configurations/enhancements, backlog management, release planning, etc. You will be part of an analyst community that strives to collectively improve its capabilities, supporting one another so that we deliver the best quality and highly valued products to our stakeholders.

Role & Responsibilities:

• Lead the elicitation of stakeholder needs and requirements from the perspective of business process, system functionality, service management, operational requirements, and usability, ensuring that the documented requirements are clear and consumable as the foundation for process and technical design and build.
• Lead and facilitate stakeholder meetings, walkthroughs, workshops and reviews of deliverables.
• Manage business requirement dependencies within and across projects (Agile or hybrid) or products
• Identify and document current state business and system processes and work with process owners to build the proposed future state by identifying process gaps, process improvement opportunities, and impacts due to technology implementations, while assessing impacts to other business processes, stakeholders and systems.
• Manage the requirements through the project lifecycle, ensuring that requirements are validated, verified and approved, and ensure the implemented solution meets the business needs through requirements traceability.
• Develop collaborative partnerships and provide leadership across a variety of stakeholder groups, ensuring that information collected from multiple sources is critically evaluated, conflicts are resolved, information is clearly communicated at the appropriate level of detail, and requests are distinguished from the underlying business needs with the goal of driving to consensus.
• Contribute to other project implementation activities and deliverables, including process and system design, testing, organizational change management, user training, technical support documentation, risk management, assessing organizational readiness and business impact analysis, implementation roll-out and project closeout.
• Contribute to and actively promote the development, review and implementation of new technologies, methods, improvements, practices and tools through learning, evaluating and adapting industry standards, methodologies and best practices that provide business value and demonstrate practice maturity.
• Support development of technology roadmaps and defining application support models for the various business areas.
• Support configurations and enhancements post go-live becoming the vertical SME for operational support for stakeholder applications and incidents.
• Provide ongoing support and direction to team members for requirements management, needs analysis and presentation of deliverables.
• Work with fellow colleagues to develop better ways of working and implement best practices to improve analyst service delivery to stakeholder groups.

Skills Required:

• Experience working within the Corporate Technology landscape supporting portfolios such as Legal, Risk, Compliance, Internal Audit, Communications, etc. is preferred. These may include projects focused on delivery of solutions for these business areas as well as providing operational/ongoing support to keep-the-lights-on.
• 5+ years’ experience as a business systems analyst documenting the following: process maps and workflow diagrams, business requirements, gap analysis (current-state vs future-state analysis), use cases, user stories, business rules, scenario analysis, functional requirements, non-functional requirements, testing summary, operating procedures, data models, value stream maps, Traceability Matrix, Acceptance Criteria, Impact Assessments, etc.
• University or College education in Computer Science, Computer Engineering, Management Information Systems, Commerce, Business Administration or a related field, or equivalent combination of education and experience
• Expert knowledge in Power BI Report development using both Power BI Desktop and Power BI Report Builder.
• Experience with Jira, Confluence, ServiceNow and SharePoint platforms.
• Strong analytical and problem-solving skills, particularly critical thinking, with a strong attention to detail and adaptability to change.
• Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others.
• Demonstrated knowledge of how the business uses technology to meet business goals and strategies.
• Ability to apply deep understanding of the business areas and the impact technology has on the customer experience.
• Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally.
• Ability to lead team members through the decision-making process, while considering the relative cost and benefits of potential actions to choose the most appropriate one, working with data to identify patterns, collaborating with others, and use solid judgement to form conclusions that may challenge conventional wisdom.
• Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams
• Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality.
• Ability to adapt to changing priorities.
• Ability to influence and negotiate win-win outcomes among cross-functional teams.
• Ability to grasp concepts quickly and to work independently with minimal direction.
• Experience with IT project methodologies, processes, and practices; experience in both waterfall and agile methodologies is an asset.
• Experience and proficiency with industry frameworks such as ICOFR, IFRS17, OSFI, SOC2, ISO, CIS, SWIFT, NIST is an asset.
• Training or certifications in BA related best practices and methods, such as ITIL, Lean Six-Sigma, BPMN, and UML is an asset.
• Accreditation in Business Process and/or Systems Analysis, such as IIBA’s Certified Business Analysis Professional (CBAP), is an asset

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.