Senior Analyst II, BPS Learning & Operational Support

Reposted Yesterday
Be an Early Applicant
Nashville, TN, USA
In-Office
Mid level
Information Technology
The Role
Analyze business processes, identify optimization opportunities, evaluate customer satisfaction data, and support process improvements while collaborating with team members.
Summary Generated by Built In

Job Description:

Training, E-Learning, & Management Support

We are seeking a detail-oriented and tech-curious individual to support internal teams by improving processes, managing data, and assisting with learning initiatives using Microsoft 365 tools and the Power Platform.

This is a great opportunity for someone early in their career who enjoys building practical solutions and streamlining workflows.

Key Responsibilities

  • Collaborate with teammates, stakeholders, and subject matter experts to shape project goals, resolve obstacles, and deliver high‑quality solutions
  • Build and maintain basic solutions using Microsoft’s Power Platform, e.g., Power Apps and Power Automate
  • Manage SharePoint lists, document libraries, and structured data
  • Assist with process improvements and workflow automation
  • Support training documentation, curriculums, and learning materials
  • Help track and report on training and operational metrics

Mindset & Working Style

  • Brings a strong learning mindset and curiosity about new tools, processes, and technologies
  • Confident tackling unfamiliar situations and applying structured, logical thinking to resolve challenges
  • Demonstrates independent analytical and problem‑solving skills
  • Self‑driven learner with the confidence to troubleshoot issues and find solutions with minimal supervision

Qualifications

Required

  • 1–3 years of work experience in a related role
  • Experience with Microsoft 365 (SharePoint, Excel, Teams)
  • Strong organization, problem-solving, and written communication skills

Preferred

  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Exposure to Power Apps, Power BI, or Power Automate
  • Experience documenting procedures or supporting training programs
  • Familiarity with e-Learning tools (e.g., Articulate 360)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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The Company
HQ: Buenos Aires, Buenos Aires
86,261 Employees
Year Founded: 2017

What We Do

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

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