About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Founded in 2013, Amach was created to solve a specific problem in aviation: too much complexity, too little usable intelligence. We help airlines modernise their operating model using cloud, data and Al-delivered by teams with deep aviation domain expertise.
Our goal is to maximize airlines' operational efficiency by optimizing resource use, reduce costs and increase customer experience and satisfaction.
We are hiring an experienced Senior Amazon Developer to support the build and evolution of a new Amazon Connect platform within our customers Contact Centre Technology team.
This is a high-impact, hands-on role where you will play a key part in designing and delivering core voice capabilities, with a clear roadmap to customer-facing channels, digital expansion (e.g. WhatsApp, chatbots), and AI-powered features.
Working within a small, collaborative team, you'll have the opportunity to shape the platform as it evolves, contributing to both initial delivery and future enhancements. This role is well suited to someone who thrives in an autonomous environment, is comfortable working with evolving requirements, and enjoys taking ownership from design through to implementation.
Key Responsibilities:
- Design and build core contact flows within a new Amazon Connect instance, supporting initial co-live delivery
- Configure routing profiles, queues, and platform structures aligned to best practices and team standards
- Integrate third-party case management functionality into the wider Amazon Connect ecosystem
- Implement AI-driven capabilities, including Agent Assist and conversational AI features
- Work with out-of-the-box Amazon Connect Agent Workspace
- Support security and compliance integration, including tooling such as Sycurio
- Contribute to proof-of-concept and continuous improvement work across delivery phases
- Collaborate closely with cross-functional stakeholders including Technology Leads, Architects, and Operations
- Flex across multiple workstreams and support platform enhancements where required
- Take ownership of deliverables, working independently to drive progress in a fast-paced, evolving environment
Required Experience:
- Strong hands-on experience with Amazon Connect, including designing and building contact flows
- Solid knowledge of AWS services, particularly Lambda, Lex, and broader AI capabilities within AWS
- Experience working with Amazon Connect Agent Workspace and out-of-the-box features
- Understanding of conversational AI and AI-driven contact centre solutions
- Familiarity with source control practices (e.g. Git, branching, code reviews)
- Proven ability to work autonomously with minimal supervision, taking ownership of delivery
- Experience working in agile, fast-moving environments with evolving requirements
- Strong communication skills, with the ability to engage both technical and non-technical stakeholders
Desirable Experience:
- Experience with Sycurio (or similar compliance/security tooling within Amazon Connect environments)
- Exposure to case management functionality within Amazon Connect
- Experience implementing callback flows, chatbots, and WhatsApp or other digital channels on Connect
- Familiarity with Amazon Connect out-of-the-box reporting and analytics
- Exposure to Amazon Connect AI Agents or similar emerging AI capabilities within AWS
- Previous experience working in a contact centre technology environment
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
What We Do
We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security. We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers. Why choose Amach: 1. Business Agility - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner. 2. Cost Reduction - We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines. 3. Operational Stability - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced. 4. Enable Innovation - By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned. 5. Security - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner. 6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention. 7. Sustainability - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs. We thrive on delivering customer value in every interaction. If you are interested in hearing more or to see how we could help you, please get in touch [email protected]
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