We are looking for an experienced AI Solutions Engineer to help build an AI-powered IT Help Desk Automation platform using AWS Bedrock and modern serverless technologies.
This role focuses on designing intelligent automation workflows that leverage AI agents to streamline IT operations, including ticket triage, request routing, and identity/access management automation across enterprise systems.
The ideal candidate combines strong Python development skills with hands-on experience building AI-powered applications using AWS Bedrock and modern AWS serverless services.
Key Responsibilities:
- Design and develop AI-powered automation solutions using AWS Bedrock.
- Build and orchestrate AI agents capable of handling IT help desk workflows.
- Develop integrations with enterprise platforms using REST APIs.
- Implement automation for ticket triage, routing, and access request workflows.
- Build serverless applications using AWS Lambda and Step Functions.
- Integrate AI workflows with KACE, Okta, Azure AD, and similar enterprise platforms.
- Design secure, scalable, and maintainable cloud-native solutions.
- Collaborate with engineering teams to continuously improve AI agent performance.
- Participate in architecture discussions and technical decision-making.
Requirements:
- 5+ years of software engineering experience.
- Strong Python development experience.
- Hands-on experience with AWS cloud services.
- Experience building cloud-native applications.
- Experience integrating enterprise systems using REST APIs.
- Strong problem-solving skills.
- Experience working in Agile environments.
- Strong English communication skills.
Must Have:
- Strong Python development experience.
- Hands-on experience with AWS Bedrock.
- Experience building AI Agents.
- Experience with:
- Bedrock Agents
- Action Groups
- Guardrails
- Experience developing serverless applications using:
- AWS Lambda
- AWS Step Functions
- Experience integrating enterprise systems through REST APIs.
- Experience with identity and access management integrations.
- Experience designing scalable cloud-native architectures.
- Strong understanding of Generative AI application development.
Nice to Have:
- Experience integrating with:
- Okta
- Azure Active Directory (Azure AD)
- KACE
- Experience with enterprise ITSM platforms.
- Experience with authentication and identity management.
- Experience with Amazon API Gateway.
- Experience with EventBridge or SQS.
- Experience with Infrastructure as Code.
- Experience with prompt engineering.
- Experience optimizing AI agent workflows.
Skills Required
- 5+ years of software engineering experience
- Strong Python development experience
- Hands-on experience with AWS cloud services
- Hands-on experience with AWS Bedrock
- Experience building AI Agents
- Experience with Bedrock Agents
- Experience with Action Groups
- Experience with Guardrails
- Experience developing serverless applications using AWS Lambda
- Experience developing serverless applications using AWS Step Functions
- Experience integrating enterprise systems through REST APIs
- Experience with identity and access management integrations
- Experience designing scalable cloud-native architectures
- Strong understanding of Generative AI application development
- Experience working in Agile environments
- Strong English communication skills
- Experience integrating with Okta
- Experience integrating with Azure Active Directory
- Experience integrating with KACE
- Experience with enterprise ITSM platforms
- Experience with Amazon API Gateway
- Experience with EventBridge or SQS
- Experience with Infrastructure as Code
- Experience with prompt engineering
- Experience optimizing AI agent workflows
What We Do
We are on a mission to give every company, no matter the size, the opportunity to innovate and help build a better future. Our Services: Dedicated Tech (full/partial) Squads: we create multi-disciplinary, remote (near-shore) Tech Squads that become part of your team. They adapt to your workflows and are trained on Agile methodologies to deliver continuous value. We believe that well-trained remote teams bring clients the opportunity to increase innovation output by accessing a greater / more diverse pool of talent, while reducing the cost of development. On-Demand Software Development: at our core, we are software developers excited about building digital products and solutions using the latest technologies and agile methodologies. We provide end-to-end capabilities to deliver on your technical requests. Product Management, Tech Architecture, Front / Back End Development, Devops & QA Venture Building: we partner with companies to co-launch new digital businesses that leverage core assets of the company (distribution channels, customer base, industry knowledge, proprietary technology, etc). We take the co-created ideas into MLP’s (Most Lovable Product) aiming to find product market fit and scale in the leanest possible way. As startup founders ourselves, we love getting things from 0 to 1. We are End-To-End Innovation Enablers, helping your company unlock it's full innovation potential.
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