The Role
Own strategy and roadmap for Nelly's Billing Agent, leading product lifecycle from discovery to launch and ensuring high-quality AI experiences. Drive impact through market understanding and collaboration with engineering and design teams.
Summary Generated by Built In
We’re looking for a highly ambitious product person to own Nelly’s Billing Agent – our core AI product that automates consultation documentation and billing for German practices and directly drives practice automation & revenue. This role is for a top-tier, high-agency PM who wants full ownership: from user discovery in the practice to AI design, launch, and commercial impact.
About Nelly
At Nelly, we’re revolutionizing medical practice management with AI-driven automation and seamless digital workflows. Our innovative solutions - from best-in-class patient journeys, AI enabled patient relationship management and billing to state of the art payment solutions - eliminate painful workflows and improve financial outcomes making healthcare administration smarter, faster, and 100% digital.
To fuel our mission, we just raised €50M in our Series B, backed by top-tier investors like Cathay, Notion, Lakestar, GFC, b2venture, and Motive Partners. With this momentum, we’re on a mission to build Europe’s largest fintech in healthcare - bringing best-in-class financial and operational solutions to over 1 million medical practices serving millions of patients daily.
Join us now if you’re driven by impact, excited by fast-paced innovation, and ready to shape the future of healthcare!
Joining us, you will
- Own strategy & roadmap for Billing Agent: translate global product strategy and business goals into a clear, outcome-driven roadmap that maximizes practice time savings and revenue, while building compounding products with other automation teams at Nelly
- Own the product lifecycle from discovery to launch: synthesize customer feedback, data, and market & technology trends into prioritized decisions that balance quick wins with strategic bets
- Sharpen the core Billing Agent experience while running new bets like a high-intensity PMF lab → form hypotheses, ship, measure, iterate fast, and make hard trade-offs between scope, speed, and quality
- Visit practices and work on-site with dentists and dental assistants (ZFAs/ZMVs) to deeply understand workflows and build effective vertical AI
- Co-build AI experiences with engineering & design —shaping our agentic product experience. You'll define data plans, metrics, and evaluation setups (usage + agent quality) to measure impact and deliver world-class user experience in both software and service
- Drive decisions with GTM & finance on pricing, rollout, expansion (vertical & geo), and commercial success through precise communication
What you'll bring
- Note: If you don't meet all the criteria, we still encourage you to apply and make the case for why you'd be a great fit. If you're exceptional talent, we're happy to adapt.
- Shipped exceptional B2B/prosumer products in a high-velocity environment and care deeply about user outcomes and winning with the product
- 6+ years in product management, including 1-2 years building and shipping AI/ML or data-heavy products (LLMs, STT), owning complex B2B or workflow products E2E
- High agency and focus: you say "no" when needed, quickly judge what's truly impactful, and push for quality via speed based on what drives the best user outcome
- Strong product sense to integrate agentic experiences into workflows that save time and reduce friction by leveraging existing patterns and behaviors
- Strong data mindset: you create data acquisition and evaluation strategies, track product and agent metrics (utilization rates, precision & recall), understand online vs. offline eval trade-offs, and use insights to drive better customer outcomes
- Strategic and proactive approach: you move fast with high learning velocity in ambiguous environments
- Solid technical understanding to have detailed discussions with engineers and make informed trade-off decisions based on impact
- German C1+ proficiency—you can discuss real work with dentists, ZFAs/ZMVs, and billing partners (non-negotiable)
Bonus skills
- Experience in German healthcare, ideally dental or outpatient care
- Amazing track record of winning and delivering high-impact products
- Experience with high-growth SaaS products using usage or outcome-based pricing, where you owned strategies to drive net revenue retention (NRR) growth
What we offer
- Competitive salary
- Work in a great team of talented and highly motivated people
- Dynamic environment, steep learning curve, and extensive development opportunities
- Part of an exciting AI enabled FinTech startup in the German healthcare market
- Responsibility, independent work, and high flexibility
- Generous budget for learning and development
- First-class work equipment and flexible working hours
- Deutschlandticket or Swapfiets rental bike
- Urban Sports Club membership
We are looking forward to receiving your application and welcoming you to the team.
Top Skills
AI
B2B
Ml
SaaS
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The Company
What We Do
Nelly is a cutting-edge healthcare payments company, revolutionizing medical practice workflows with its patient check-in and check-out software. Our dynamic team of industry experts has a passion for tech- and data-driven innovation and is dedicated to providing efficient solutions. We are well-financed with 20M in venture capital from world-class investors such as Lakestar, GFC, b2venture, and Motive Partners
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