The Role
Lead developer experience strategy and build platform tooling to accelerate engineering productivity. Design and optimize CI/CD pipelines, lifecycle automation, golden paths, and developer tools; reduce fragmentation, improve reliability and observability across multi-cloud environments, and evaluate AI-assisted tooling and coding agents to improve build, test, deployment, and operations workflows.
Summary Generated by Built In
Small businesses represent 99.9% of all companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.
Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We’re not just building a phone system. We’re setting a new standard for how businesses connect with their customers.
Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.
Today, Quo is trusted by more than 90,000 companies and rated #1 in customer satisfaction on G2. We’re backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It’s safe to say we’re onto something big.
About the RoleWe're looking for a Senior AI Developer Experience Engineer to accelerate the AI tooling transformation that enables our teams to build, test, and ship with speed and confidence. You'll treat developer experience as a product - defining the strategy, driving platform adoption, and delivering measurable improvements to productivity, quality, and reliability across the software development lifecycle.
This is a high-impact individual contributor role. You'll partner with senior engineering leaders across the organisation, influence standards and tooling decisions, and champion platform-first thinking - turning developer pain points into durable, scalable solutions that benefit hundreds of engineers.
- Define and drive DevEx strategy across engineering organizations, partnering with senior leaders to align investments with business priorities
- Design, implement, and optimise CI/CD pipelines and lifecycle automation platforms
- Build developer tools and automation to simplify and expedite the software development lifecycle from requirements through release
- Define and promote golden paths for building, deploying, and operating services
- Reduce tooling fragmentation through consolidation, strong defaults, and principled standardisation
- Identify and eliminate friction across build, test, deployment, and operations workflows
- Improve and maintain core infrastructure across multi-cloud and hybrid environments
- Collaborate with cross-functional teams to drive best practices in reliability, testability, and performance
- Represent DevEx strategy in senior technical forums and drive engineering culture improvements
- Iterate on evaluation frameworks that keep automation, AI-assisted tooling, and coding agents reliable and aligned with sound software engineering practices
- 8+ years of professional software engineering experience, with at least 3 years focused on developer productivity, platform engineering, or internal tooling
- Strong hands-on coding skills in one or more modern languages such as Python, Go, Java, TypeScript, Kotlin, or Swift
- Deep experience with CI/CD systems, build infrastructure, testing frameworks, and deployment automation
- Demonstrated ability to influence engineering practices across multiple teams or organisations
- Exposure to AI-assisted engineering workflows, coding agents, or LLM evaluation pipelines
- Experience improving developer productivity at a company with hundreds or thousands of engineers
- Experience identifying, measuring, and systematically eliminating friction in the software development lifecycle
- Ability to balance standardisation with developer autonomy - knowing when to enforce defaults and when to empower teams
- Proven track record of translating technical strategy into measurable outcomes
- Experience operating critical systems with high reliability, observability, and availability requirements
- Clear and effective communication skills with the ability to engage both technical and leadership audiences
Nice to have:
- Experience building and scaling internal developer platforms as products (e.g., Backstage or similar portals)
- Experience with application lifecycle management or automation at enterprise scale
- Passion for engineering excellence and a track record of raising the technical bar across teams
The annual base salary range for this position is as follow, plus equity and benefits:
- SF Bay Area, Los Angeles, Seattle, Portland, Boston, New York, and Washington, DC Metro: $187,000 - $220,000 USD
- All other US Locations: $169,000 - $198,000 USD
- Canada: $172,000 - $202,000 CAD
The ranges displayed reflect the target for new hire salaries, and within each range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.
Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.
As a fully remote company, we thrive as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote #PostLI
Skills Required
- 8+ years of professional software engineering experience
- At least 3 years focused on developer productivity, platform engineering, or internal tooling
- Strong hands-on coding skills in one or more languages: Python, Go, Java, TypeScript, Kotlin, or Swift
- Deep experience with CI/CD systems, build infrastructure, testing frameworks, and deployment automation
- Demonstrated ability to influence engineering practices across multiple teams or organizations
- Exposure to AI-assisted engineering workflows, coding agents, or LLM evaluation pipelines
- Experience improving developer productivity at a company with hundreds or thousands of engineers
- Experience identifying, measuring, and systematically eliminating friction in the software development lifecycle
- Ability to balance standardization with developer autonomy
- Proven track record of translating technical strategy into measurable outcomes
- Experience operating critical systems with high reliability, observability, and availability requirements
- Clear and effective communication skills with technical and leadership audiences
- Experience building and scaling internal developer platforms as products (e.g., Backstage)
- Experience with application lifecycle management or automation at enterprise scale
- Passion for engineering excellence and raising technical bar across teams
Quo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Quo and has not been reviewed or approved by Quo.
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Fair & Transparent Compensation — Feedback suggests pay is positioned as fair and transparent, with the company stating it pays well and fairly with transparent compensation practices. Publicly stated bands and equity references indicate a structured approach.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage is comprehensive. This strong core health coverage underpins overall wellbeing support.
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Leave & Time Off Breadth — Feedback suggests time off includes unlimited PTO and sick leave, with pay continuing during these periods. Additional paid leave is available to care for loved ones or welcome a new family member.
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The Company
What We Do
Quo is a modern business phone system that brings all your calls, texts, and customer information together in one easy-to-use, AI-powered platform. It helps your team stay organized and respond faster, so you can give every customer a great experience. AI handles busywork like logging calls, organizing messages, answering FAQs, and seamlessly hands off conversations to your team when needed. Whether you’re running a small business or growing quickly, Quo makes it easy to stay connected and support more customers.
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