Our customer is the European online car market, serving over 30 million monthly users and present in 18 countries. We are looking for two AI Automation Engineers to join a fast-moving initiative focused on automating and scaling our internal helpdesk operations through Generative AI. In this role, you'll design, build, and maintain intelligent automation solutions that combine large language models, workflow orchestration, and cloud infrastructure - directly shaping how our internal teams get support and resolve issues faster.
This is a hands-on engineering role for someone who is comfortable moving between prompt design, workflow automation, and cloud platform engineering, and who enjoys building production-grade AI systems rather than prototypes.
Key Responsibilities:
- Design and maintain scalable GenAI solutions using N8N and AWS.
- Develop and continuously enhance clients AI helpdesk bot built on N8N.
- Collaborate with cross-functional teams (Support, IT, Engineering) to align automation solutions with business goals.
- Implement infrastructure automation, CI/CD pipelines, and observability practices to keep systems reliable and maintainable.
- Troubleshoot and resolve issues across integrated systems, ensuring smooth end-to-end automation flows.
Must Have:
- 3+ Experience with LLMs, prompt engineering, AI integration patterns, and MCPs (Model Context Protocol).
- Hands-on experience with Generative AI models and tools.
- Platform engineering experience with cloud expertise, preferably AWS.
- Practical experience with automation tools such as N8N.
- Strong troubleshooting skills and a collaborative, team-first mindset.
- Hands-on experience with Codex or similar.
- Experience automating workflows involving Jira and Slack.
Nice to Have:
- Proficiency in infrastructure as code (CDK - written in TypeScript/Node.js, used to manage AWS services including Amazon Bedrock and Agent Core).
- Docker/Kubernetes familiarity is a plus, though this project does not currently define specific Kubernetes tasks.
- CI/CD systems such as GitHub Actions.
- Experience automating workflows involving Okta and M365.
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Skills Required
- 3+ years experience with LLMs, prompt engineering, AI integration patterns, and MCPs (Model Context Protocol)
- Hands-on experience with Generative AI models and tools
- Platform engineering experience with cloud expertise
- Practical experience with automation tools such as N8N
- Strong troubleshooting skills and a collaborative, team-first mindset
- Hands-on experience with Codex
- Experience automating workflows involving Jira and Slack
What We Do
N-iX is a global software solutions and engineering services company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using advanced technology. Whether you need to build a custom solution, modernize your digital product or acquire extra tech expertise - we have the experience and capabilities to ensure your success. With over 2,000 professionals in 25 countries across Europe and the Americas, N-iX offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. Being in business for over two decades, we have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including finance, manufacturing, supply chain, retail, e-commerce, healthcare, and more. Our unique combination of business domain expertise and technical know-how enables us to effectively collaborate with ISVs, tech companies, and enterprises of all sizes. Thanks to the strong tech ecosystem and partnerships with AWS, GCP, Microsoft, SAP, OpenText, Snowflake, and others, we bring extra speed, scale and efficiency to more than 160 organizations across the globe. N-iX is recognized by numerous industry awards, such as CRN Solution Provider 500, Global Outsourcing 100 by IAOP, ISG Provider Lens™, Modern Application Development services providers by Forrester, etc
