Allen Motor Group are currently looking to employ a Senior Aftersales Advisor to join our Ford dealership in Gravesend. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.
As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:
Updating customers on their vehicle and any potential work that needs to be done
Ensuring all recorded information is accurate and stored correctly
Booking vehicles into the workshop
Achieving set performance targets by upselling products
Ensuring adherence to all GDPR guidelines
But don't just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! - https://youtu.be/YZZ5ddKnMjI
This position is offered on a Full-time permanent basis, Monday – Friday & 1 in 4 Saturday’s, £30,000 to £33,000 basic salary reporting to the Aftersales Manager.
Do I need experience?
No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:
Excellent organisational and administrative skills
A full UK driving licence
Great attention to detail
A background in customer service would be highly advantageous
Experience using computer software systems
Why Allen Motor Group?
In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:
30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
Fantastic discounts on MOT’s, services and parts
Life assurance benefit, at no cost to yourself
£1,000 refer a friend scheme
Full training and support to develop and progress your career with Allen Motor Group
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
To be considered for this opportunity please apply now
Skills Required
- Excellent organisational and administrative skills
- Full UK driving licence
- Great attention to detail
- Customer service background
- Experience using computer software systems
- Automotive aftersales or service advisor experience
What We Do
Allen Motor Group is a UK automotive dealership group formed through Allen Ford Group’s acquisitions of Essex Auto Group and SMC Motor Group. It sells new and used cars and vans and provides aftersales support through service centres and a body shop. Its network spans southern England and the Midlands, serving private motorists, businesses, and Motability customers.
