Job Summary:
This is a senior-level technical role requiring extensive hands-on experience in systems administration and deep expertise in network operating systems. The ideal candidate will have ”expert” level experience with Microsoft Azure, and strong working knowledge of Server OS, Active Directory, DNS, PKI, Microsoft Endpoint Configuration Manager, server monitoring, M365, Entra ID, and Azure cloud administration.
As a technology leadership position, it demands a high level of practical proficiency in both Windows Server environments and Azure cloud services. Solano County’s network spans six cities, four data centers, multiple branch locations, and two Azure tenants.
In collaboration with other team members, this position will be responsible for the day-to-day operation, support, and security of the County’s compute, storage, and cloud infrastructure. Our on‑premises environment is primarily built on Cisco UCS and HyperFlex (HX) platforms, so recent experience with converged or hyperconverged virtualization systems is essential.
Please note that this position requires passing a California Law Enforcement Telecommunications (CLETS) background check, and authorization to work in the United States (please see following for specifics):
https://www.fbi.gov/services/cjis
Duties and Responsibilities:
- Responding to daily service requests and incident tickets through the ServiceNow platform.
- Communicating clearly and effectively with users and stakeholders at all technical levels, from end users to executive leadership.
- Applying strong diagnostic and problem solving skills to troubleshoot issues and implement effective solutions.
- Responding promptly to service outages, identifying and analyzing root causes, and restoring services to ensure efficient and reliable operations.
- Managing on premises and cloud infrastructure to ensure service-level agreements (SLAs) and quality-of-service (QoS) targets are consistently met.
- Managing multiple projects simultaneously, from initial design through full implementation.
- Overseeing all lifecycle stages of compute and storage hardware/software, including deployment, testing, maintenance, upgrades, refresh cycles, and decommissioning.
- Supporting critical outages and participating in afterhours incident response as required, including rotation in a team-wide on-call schedule.
- Creating and maintaining system topology diagrams using Visio or similar tools.
- Producing clear, accurate, and maintainable technical documentation within the ServiceNow knowledge base.
- Managing asset inventory for compute and storage equipment.
- Collaborating with various IT service towers to resolve complex issues and support cross-functional projects.
- Perform other duties as assigned.
Security Compliance:
- Ensure systems are in compliance with security policies and industry regulations
- Implement security baselines and configurations
Documentation:
- Maintain accurate and up-to-date documentation
- Develop and update knowledge base articles for common issues and resolutions
Education and Experience:
- 6+ years of experience in a similar position and/or any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position. At least one of the following certifications:
- Computer Science Degree, MCP or equivalent role-based certifications in Windows Server, Microsoft Office 365 or Microsoft Azure
Knowledge, Skill and Abilities:
- Expert level of experience and understanding of Microsoft Azure
- Expert level of experience in Active Directory Domain Services, to include FSMO roles, AD Functional Level upgrades, Domain Trusts, AD Site& Subnets, DFS&SYSVOL replication, GPO optimization, ADMX upgrades, LDAPqueries, Dynamic DNS, SPNs, ICACLs
- High level of expertise in Entra ID / Azure AD, to include Entra Connect, SAML & OIDC SSO, Conditional Access policies, Privilege Identity Management, PIV and FIDO2 Smartcard, etc.
- Expert working knowledge of Microsoft 365 Services to include Exchange Online, SharePoint, OneDrive, MS Teams, Dynamics, Power BI, etc.
- Expert working knowledge of Microsoft Exchange up to and including Exchange 2019/SE
- Strong working knowledge of Microsoft PKI, Certificate Authorities, Templates, CRL, etc.
- Excellent knowledge and experience with Azure cloud services in IaaS, PaaS and SaaS scenarios.
- Hands-on knowledge working with VMWare vSphere and VMWare ESXi hosts.
- Hands-on experience working with Cisco UCS platform, including UCSM and HX connect.
- Working knowledge of Microsoft Endpoint Configuration Manager (MECM/SCCM) and Intune MDM hybrid device management.
- Hands on experience with Azure Identity
- Very strong focus on Information Security & Compliance best practice
- Well-versed in ITIL concepts for ITSM and ITOM.
- Experience with Packet capturing and protocol analysis (TCP, UDP, ICMP, packet dissection).
- Strong problem-solving and troubleshooting skills
- Excellent communication skills across technical and non-technical audiences
- Curiosity about new technologies and creativity in approach to problem-solving
- Ability to manage multiple priorities and lead high-impact projects.
- Excellent documentation and diagramming skills (Visio).
- Collaborative and adaptable in a fast-paced environment.
- Ability to work independently and in a team environment.
Work Environment:
The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer
Physical Demands:
- Must be able to remain in a stationary position for most of the day
- Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
- This position needs to occasionally move about inside the office
- The person in this position frequently communicates via telephone, virtual meetings and calls and Teams chat messages
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
Skills Required
- 6+ years of experience in a similar systems administration position, or an equivalent combination of education and experience
- Computer Science degree, MCP, or equivalent role-based certification in Windows Server, Microsoft 365, or Microsoft Azure
- Expert-level experience with Microsoft Azure and Azure cloud services
- Expert-level experience with Active Directory Domain Services and Entra ID / Azure AD
- Expert working knowledge of Microsoft 365 services and Microsoft Exchange through Exchange 2019/SE
- Strong working knowledge of Microsoft PKI and certificate authorities
- Hands-on experience with VMware vSphere and VMware ESXi
- Hands-on experience with Cisco UCS and HyperFlex platforms
- Working knowledge of MECM/SCCM and Intune hybrid device management
- Experience with packet capture and TCP, UDP, and ICMP protocol analysis
- Strong information security and compliance knowledge
- Knowledge of ITIL concepts for ITSM and ITOM
- Ability to manage multiple priorities and lead high-impact projects
- Excellent technical documentation and Visio diagramming skills
- Ability to pass a California Law Enforcement Telecommunications (CLETS) background check
- Authorization to work in the United States
What We Do
Governments today face plenty of hurdles: outdated tech, tight budgets, and talent shortages—all while communities expect increasingly better service. Neumo steps up alongside government leaders with modern software and support, simplifying interactions to strengthen trust and enhance efficiency for the people they serve.
