Job Summary
Job Description
What is the opportunity?
RBC Shared Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.
You will be supporting Europe (LUX/UK) business, working on shift hours of 4:00pm – 1:00am / 3pm-12am.
What will you do?
- To support and work as part of a team producing approximately 7,000 client invoices in an accurate and timely basis each month.
- To support and collect payments from our clients (RBC IS revenue) as a result of the invoices we have issued.
- To support effectively and efficiently keep our accounts receivable to a minimum by maintaining a high level of accuracy and service to the clients and business units we support.
- Ensure invoices are approved in sufficient time to meet Client Service Level Agreement. Run final complex invoices and prepare electronic results for distribution.
- Escalate all invoice issues (i.e. late delivery, adjustments, etc.) as per employee guidelines.
- Perform reviews of data derived to calculate fees from various sources to ensure integrity.
- Ensure invoice distribution performed accurately based on client’s standing instructions (post, email, fax, duplicate invoices).
- Diarize client exceptions to ensure action in a timely manner.
- Prepare exception and ad-hoc Client Reports, as well as MDC (manual data capture) files.
- Verify exception and ad-hoc Client Reports, as well as MDC (manual data capture) files prepared by Analysts.
- Sign off on completed Variance Reports each month.
- Ensure all Data Support Exception reports (Direct Debit Verification & GC Shared, Duplicate Invoice/Email, Interest Difference, Invoices not Produced/Approved) are reviewed and completed.
What do you need to succeed?
Must-have
- Previous experience of working in either the Settlement, Trade Support or Reconciliation/Control function of a financial institution (Custodian, Investment Bank etc)
- Ability to work under pressure, managing workloads and time efficiently without supervision
- Systems literacy, ability to adapt to working across multiple systems
- Flexibility in working hours/ shifts in Europe time zone.
Nice-to-have
- Flexibility in working hours.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- A world-class training program in financial services
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Posted Date:
2025-04-09
Application Deadline:
2025-05-01
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RBC and has not been reviewed or approved by RBC.
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Healthcare Strength — Healthcare coverage is positioned as robust, including medical, dental, vision, life insurance, and disability coverage, with day-one eligibility in some U.S. roles. Mental-health support and virtual care offerings are also emphasized as meaningful parts of the package.
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Retirement Support — Retirement and savings support is described as a structured part of total rewards, including 401(k) matching in the U.S. and enhanced defined-contribution pension contributions in Canada. Additional savings vehicles and employer contributions are presented as adding material value beyond base salary.
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Parental & Family Support — Family-oriented benefits are highlighted through paid parental/caregiver leave in certain U.S. roles and expanded support for fertility, surrogacy, and adoption in Canada. Backup care and related family supports are also presented as strengthening overall benefits attractiveness.
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What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
