Senior Administrator/Assistant Manager, Client Onboarding (12-month FTC)

Job Description
Senior Administrator/Assistant Manager - Client Onboarding (12-month FTC)
Jersey
Full-time
Hybrid
INTRO
The Senior Administrator/Assistant Manager - Risk & Governance supports the end-to-end management of client onboarding, offboarding, and ongoing client lifecycle activities across Shared Client Services in Jersey. This role helps ensure a consistent, compliant, and efficient client experience aligned to local regulatory expectations, including AML/CFT requirements. You will provide practical guidance to service line teams, perform reviews and quality checks, and help track performance through KPI reporting. The role also contributes to continuous improvement initiatives and supports project work across the onboarding function.
KEY RESPONSIBILITIES

• Provide practical support and guidance to service line teams on client take-on, and re-assessment of client structures in line with onboarding policies and procedures.
• Review onboarding and offboarding files where required, ensuring documentation quality, risk rationale, and appropriate approvals are complete and audit-ready.
• Apply expert knowledge of local AML/CFT requirements and support consistent application of risk and governance standards across service lines.
• Support the management and reporting of onboarding and lifecycle Key Performance Indicators (KPIs), helping identify trends, root causes, and improvement actions.
• Communicate effectively with client administration teams and key stakeholders to progress items, resolve queries, and manage expectations.
• Contribute innovative ideas to improve efficiency, controls, and the quality of daily onboarding and lifecycle tasks.
• Maintain awareness of legislative/regulatory updates and industry developments, escalating potential impacts to policies, procedures, or operating model.
• Assist the line manager with feedback, team coverage, and project work, including implementation of process changes and documentation updates.
• Take on additional responsibilities aligned to the role to support operational excellence and team delivery during peak periods.

REQUIRED QUALIFICATIONS

• Experience in a risk, onboarding, KYC/CDD, or client lifecycle role within a regulated financial services or professional services environment.
• Strong working knowledge of Jersey AML/CFT requirements and ability to apply risk-based decision-making in practice.
• Ability to work independently with strong time management, prioritization, and attention to detail in a deadline-driven environment.
• Strong analytical skills with the ability to document decisions clearly and communicate outcomes to stakeholders.
• Strong written and verbal communication skills and a collaborative, service-oriented approach.
• Experience supporting or covering team supervision/management activities (e.g., workflow coordination, coaching, escalation handling).

PREFERRED QUALIFICATIONS

• JFSC-recognised qualification or progress toward one (ICSA/STEP/ICA preferred).
• Experience reviewing complex client structures (e.g., trusts, funds, corporate structures) and advising on onboarding requirements.
• Experience with KPI dashboards and reporting (Excel and/or onboarding workflow tools).
• Exposure to process improvement, quality assurance frameworks, or onboarding transformation/project work.

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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