Senior Administrative Assistant

Job Description
Become an integral part of the Consumer and Community Banking team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality.
As a Senior Administrative Assistant in Consumer and Community Banking-Virtual Banking, you will excel in a collaborative team environment, representing the manager and group with professional courtesy and expertise. Your role requires delivering high-quality work output and interacting seamlessly with executive-level internal clients across various lines of business. You will adapt procedures, processes, and techniques to effectively manage tasks such as invoice processing, document management, meeting coordination, and fund management, ensuring alignment with the department's activities and goals. Your proactive approach and attention to detail will be essential in maintaining efficient operations and supporting the team's success.
Job Responsibilities:

• Process invoices and T&E expense claims, ensuring compliance with policies and timely handling of purchase orders and vendor inquiries.
• Maintain department documents, including records retention, audit updates, and organizational charts.
• Manage retiree program payments, such as Swiss Life and Medicare Part B reimbursements.
• Order and oversee office supplies to ensure availability and cost-effectiveness.
• Coordinate staff onboarding and offboarding, including equipment setup and system access requests.
• Facilitate mail distribution and manage outgoing mail, including child support orders and check payments.
• Organize meetings and events, handling logistics such as catering, building access, and transportation.
• Schedule and manage complex calendars, including group meetings and executive appointments.
• Oversee fund management tasks, including calendar updates and material tracking.
• Track benefits support cases and vendor management activities for reporting and validation.
• Communicate effectively with internal clients, producing high-quality emails and managing calls with discretion.

Required qualifications, capabilities, and skills

• At least five years of administrative experience
• Advanced ability to organize
• Discretion and good judgment in confidential situations, and proven experience interacting with senior management
• Strong interpersonal, written, and oral communication skills
• Strong proficiency in Microsoft Office
• Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management

Preferred qualifications, capabilities, and skills

• Experience supporting at the Managing Director level (or equivalent) or above
• College degree is a plus

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid options.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.