Senior Accounts Manager (Nigeria)

Learn About Farmerline

Field

Details

Job Title

Senior Accounts Manager

Department and Location

Corporate Services, Nigeria

Incumbent Supervisor

CEO

Suggested start date

Immediately

Length of assignment

Permanent

Role Overview

As a Senior Account Manager, you will hone your skills in communication and management to retain existing clients and key customers. Your main responsibility will be to manage the client’s expectations, oversee the process of delivery, and ensure that the client’s needs are met in a timely fashion.  Your role involves building a deep understanding of the scope of the various account types namely Software Subscription, Bulk Messaging, Customised software services, Business Intelligence & Insights, and Professional Services and working with all team members to support and ensure work is completed promptly and on the agreed project deliverables and/or work plan. You will contribute to building a team that creates strategic, lasting relationships with our key clients from successful launches to the identification of new use cases, and ongoing strategic support that increases satisfaction and maximizes the Farmerline experience and ultimately drives revenue retention and growth. You will be evaluated based on the feedback from team members and the successful completion of all client account-assigned tasks and KPIs.

Responsibilities 

Business Development and Prospecting

• Develop slide decks, hold presentations, and present marketing materials to update stakeholders and partners on a project's status of an account.
• Engage with a wide range of stakeholders (Local agribusinesses, Global Traders and Manufacturers, Cooperatives, NGOs, and Government institutions) and ensure smooth and clear communication on project status to all relevant parties involved.
• Create visibility on client accounts and establish relevant case studies for marketing and branding purposes.
• Support customer acquisition efforts by assessing information and resource requirements during the proposal, customer evaluation, and supplier selection stages to ensure that Farmerline achieves the best position as a service provider for a given client. 

Project Management

• Ensure all accounts activities are met and project deliverables are implemented in a timely and efficient manner taking into account budget development and monitoring (this will constitute 80% of your weekly time allocation).
• Suggest and contribute to continuous improvement in SOPs and workflow procedures and take responsibility in ensuring they are implemented to the latter.
• Train team members on Products/ Services, support the development of user guides/ manuals, and videos on Mergdata features provide supervision on client account management, and track quality assurance statistics.
• Ensure preparation and execution of work plans, following contracts, and other relevant legal documents.  

Client Services

• Continuously assess client needs and business objectives as the project progresses to develop initiatives for increasing customer satisfaction and retention. 
•  Forging stronger professional relationships with customers, increasing their loyalty, and building trust.
• Work closely with the Unit Head, Design and Engineering team to manage customer feedback and create a scalable process to manage and prioritize partner requests.
• Work with the Farmer Services team and Head of Unit to ensure smooth implementation of an exit strategy for transitioning project accounts that require that Farmerline sustains initiatives

Required Qualifications

• Bachelors or Masters Degree in an appropriate field of study
• 3+ years experience in managing short- or long-term field projects
• Excellent project management and coordination skills; ability to designate success metrics, strategies to achieve metrics, and ability to motivate team members to participate enthusiastically
• Demonstrated success in working with low-income populations to access financing and resources, including securing partnerships with financial institutions to provide loans and other financial products to smallholder farmers.
• Extensive experience working with NGOs, global food companies, social enterprises, development partners in agriculture, and key players in the AgriTech industry, fostering collaborations and partnerships to drive impactful initiatives.
• Skilled in training and leading teams, drafting project-specific questionnaires, managing data collection processes, and writing comprehensive project reports to ensure high-quality deliverables.
•  In-depth knowledge and practical experience in M&E practices, particularly in areas like deforestation, child labor and trafficking, access to information and training, and climate change, ensuring impactful project outcomes and continuous improvement.
• Excellent writing and presentation skills; especially budget and report writing
• Advanced Excel and PowerPoint
• Strategic flexibility and cross-cultural sensitivity, particularly when under pressure
• Time management and problem-solving skills
• Project Management Professional (PMP) certification is a plus

Desirable

• Organised and detail-oriented 
• Excellent interpersonal, verbal and written communication skills
• Ability to work in a multicultural environment 
• Entrepreneurial spirit with a passion to create lasting profits for farmers everywhere
• Fluent in written and spoken English (French and other local dialects are a plus)