Senior Accounts Manager (Nigeria)

Sorry, this job was removed at 12:07 p.m. (CST) on Monday, Aug 18, 2025
Nigeria
Agriculture
The Role

Learn About Farmerline

Farmerline is dedicated to reimagining how the world thinks about and invests in the livelihoods of small-scale farmers. Our mission is to create lasting profits for farmers everywhere. We approach challenges with bold and systemic thinking while maintaining a lean and agile operation. 

Farmerline, founded in 2013, is a fast-growing Agtech company in Africa. Farmerline’s digital marketplace combines logistics, field agents, farm resources, and agribusiness partnerships to support African farmers. We have reached 2.2 million farmers by deploying our tools and services through 3,000+ strategic partners across 50 countries. Impact assessments show that our efforts have resulted in a 2.5x increase in yields and 3.3x higher incomes for farmers we serve, driving sustainable growth and combating deforestation across Africa and beyond.

Our technology platform Mergdata is licensed or white-labeled to development partners, global food traders, and governments who use its customizable tools to improve the lives of farmers around the world.

We foster a learning organization where you will have the opportunity to apply your ideas and creativity to solve problems daily. If you are drawn to a dynamic, collaborative culture, set high standards, and tackle challenges with determination and to make a positive impact on millions of lives, Farmerline is the perfect environment for you to thrive.

Field

Details

Job Title

Senior Accounts Manager

Department and Location

Corporate Services, Nigeria

Incumbent Supervisor

CEO

Suggested start date

Immediately

Length of assignment

Permanent

 

Role Overview

As a Senior Account Manager, you will hone your skills in communication and management to retain existing clients and key customers. Your main responsibility will be to manage the client’s expectations, oversee the process of delivery, and ensure that the client’s needs are met in a timely fashion.  Your role involves building a deep understanding of the scope of the various account types namely Software Subscription, Bulk Messaging, Customised software services, Business Intelligence & Insights, and Professional Services and working with all team members to support and ensure work is completed promptly and on the agreed project deliverables and/or work plan. You will contribute to building a team that creates strategic, lasting relationships with our key clients from successful launches to the identification of new use cases, and ongoing strategic support that increases satisfaction and maximizes the Farmerline experience and ultimately drives revenue retention and growth. You will be evaluated based on the feedback from team members and the successful completion of all client account-assigned tasks and KPIs.

 

Responsibilities 

Business Development and Prospecting

  • Develop slide decks, hold presentations, and present marketing materials to update stakeholders and partners on a project's status of an account.
  • Engage with a wide range of stakeholders (Local agribusinesses, Global Traders and Manufacturers, Cooperatives, NGOs, and Government institutions) and ensure smooth and clear communication on project status to all relevant parties involved.
  • Create visibility on client accounts and establish relevant case studies for marketing and branding purposes.
  • Support customer acquisition efforts by assessing information and resource requirements during the proposal, customer evaluation, and supplier selection stages to ensure that Farmerline achieves the best position as a service provider for a given client. 

Project Management

  • Ensure all accounts activities are met and project deliverables are implemented in a timely and efficient manner taking into account budget development and monitoring (this will constitute 80% of your weekly time allocation).
  • Suggest and contribute to continuous improvement in SOPs and workflow procedures and take responsibility in ensuring they are implemented to the latter.
  • Train team members on Products/ Services, support the development of user guides/ manuals, and videos on Mergdata features provide supervision on client account management, and track quality assurance statistics.
  • Ensure preparation and execution of work plans, following contracts, and other relevant legal documents.  

Client Services

  • Continuously assess client needs and business objectives as the project progresses to develop initiatives for increasing customer satisfaction and retention. 
  •  Forging stronger professional relationships with customers, increasing their loyalty, and building trust.
  • Work closely with the Unit Head, Design and Engineering team to manage customer feedback and create a scalable process to manage and prioritize partner requests.
  • Work with the Farmer Services team and Head of Unit to ensure smooth implementation of an exit strategy for transitioning project accounts that require that Farmerline sustains initiatives
 

Required Qualifications

  • Bachelors or Masters Degree in an appropriate field of study
  • 3+ years experience in managing short- or long-term field projects
  • Excellent project management and coordination skills; ability to designate success metrics, strategies to achieve metrics, and ability to motivate team members to participate enthusiastically
  • Demonstrated success in working with low-income populations to access financing and resources, including securing partnerships with financial institutions to provide loans and other financial products to smallholder farmers.
  • Extensive experience working with NGOs, global food companies, social enterprises, development partners in agriculture, and key players in the AgriTech industry, fostering collaborations and partnerships to drive impactful initiatives.
  • Skilled in training and leading teams, drafting project-specific questionnaires, managing data collection processes, and writing comprehensive project reports to ensure high-quality deliverables.
  •  In-depth knowledge and practical experience in M&E practices, particularly in areas like deforestation, child labor and trafficking, access to information and training, and climate change, ensuring impactful project outcomes and continuous improvement.
  • Excellent writing and presentation skills; especially budget and report writing
  • Advanced Excel and PowerPoint
  • Strategic flexibility and cross-cultural sensitivity, particularly when under pressure
  • Time management and problem-solving skills
  • Project Management Professional (PMP) certification is a plus
 

Desirable

  • Organised and detail-oriented 
  • Excellent interpersonal, verbal and written communication skills
  • Ability to work in a multicultural environment 
  • Entrepreneurial spirit with a passion to create lasting profits for farmers everywhere
  • Fluent in written and spoken English (French and other local dialects are a plus)

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The Company
105 Employees
Year Founded: 2013

What We Do

We create access for all players in the agricultural value chain

Farmerline is a company that develops solutions to increase access to farmers and simplify transactions throughout the agricultural value chain. Our focus on creating lasting profits for farmers everywhere has fuelled our innovations from the very onset. We are the first organization in Africa to give farmers access to information through voice messages in local languages, effectively bridging the knowledge gap among smallholder farmers. We are building the “Amazon” for farmers where they can access these timely services and other quality resources at affordable prices in their community.

Since our inception in 2013, we have gone beyond serving farmers with information and resources that increase their yield. Now, we also provide global organizations with the tools they need to reach, engage and transform the agricultural last mile.

Our belief in the power of technology to ensure sustainability across the agricultural value chain gave birth to Mergdata (www.mergdata.com); a mobile and web application for last-mile engagement.
With this technology, we ensure that all last-mile engagements create access for all players, ensure transparency and efficiency, and ultimately, contribute to global food security.
The software also offers real-time traceability, certification audit, farm mapping, farmer education, and analytics solutions to help organizations that work with farmers achieve their sustainability and food security goals efficiently. Mergdata uses big data and AI to give organizations insight into the work of farmers and to give farmers increased access to resources and services; including financial services.

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