Title: Sr. Account Supervisor
Office Location: Mexico City, Mexico
TBWA\Media Arts Lab (or MAL as you’ll hear us called) is the bespoke global advertising agency dedicated solely to Apple. Our mission is to create smart, simple and iconic work that transforms business and makes culture for the world’s best brand.
We believe that what MAL creates belongs to everyone; and everyone belongs at MAL. We think creativity lives in open, safe and brave spaces, where diverse perspectives can come together, free of prejudice and discrimination. We strive to be a partnership of equals. Everyone has a role to play here, and we invite you to bring your fully authentic and crazy selves to this space. Together, we’ll do the best work we’ve ever done.
We’re headquartered in Los Angeles, California, with 6 further international hubs and over 700 people making great work for Apple in 26 markets around the globe. We’d love to meet you!
Responsibilities:
Lead end-to-end project workflows with a focus on campaign localization and transcreation
Serve as the primary day-to-day liaison with clients, ensuring all brand requirements are addressed in every deliverable
Supervise and coordinate daily follow-ups with internal teams (Production, Creative, Planning) to guarantee clear, timely handoffs
Ensure accurate and on-time asset delivery from third-party partners (vendors, photographers, post houses)
- Maintain ongoing communication with the local media agency to align creative and media strategies
Establish and enforce process discipline, adapting quickly to new tools, workflows, and multichannel requirements
Anticipate potential issues in daily tasks and proactively resolve them using critical thinking, common sense, and past experience
Own the bidding process, budget tracking, and purchase-order control, ensuring financial accountability and on-time PO issuance
Monitor the competitive landscape and contribute actionable insights to inform campaign strategies
Provide coaching and performance guidance to build a high-performance, collaborative team culture
Foster a proactive attitude and support continuous growth within regional and cross-border teams
Qualifications & Requirements:
Exceptional written and verbal communication skills in both Spanish and English
Proven experience in account or project management within creative agencies handling global brands
Demonstrated expertise in campaign localization and transcreation
Strong knowledge of visual and print production processes (timings, formats, specifications)
Experience managing digital campaigns and working with regional or cross-border teams
Highly organized, process-driven, with a strong sense of urgency and accountability
Excellent critical-thinking and problem-solving abilities
Proficiency with Mac platforms (Keynote, Numbers, Pages, iOS) and Microsoft Office 365
SIAP management experience is a plus
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What We Do
In 1984, TBWA helped launch Apple’s first Macintosh personal computer with the iconic “1984” commercial. In 1997, TBWA once again disrupted traditional advertising with the “Think Different” campaign. As the Apple brand grew, the need for a confidential, creative incubator, with a dedicated team focused solely on game-changing work, became more evident. In 2006, TBWA\Media Arts Lab was born. Created for one client, we have one shared ambition. We create smart, simple and iconic work that makes culture, for the world’s greatest company. Today, Media Arts Lab has six dedicated global offices serving 26 markets around the world. Headquartered in Los Angeles, California, Media Arts Lab is housed in a unique 50,000 square foot space, hidden in plain sight from the outside world. TBWA\Media Arts Lab is part of the TBWA Worldwide collective. TBWA is The Disruption® Company: the cultural engine for 21st-century business. Named one of the World's Most Innovative Companies by Fast Company and to the AdAge A-List, we create disruptive ideas that locate and involve brands in culture, giving them a larger share of the future. Our collective has 11,300 creative minds across 275 offices in 95 countries, and also includes brands such as Auditoire, Digital Arts Network (DAN), eg+ worldwide, GMR, TBWA\Media Arts Lab, TBWA\WorldHealth and TRO. Global clients include adidas, Apple, Gatorade, Henkel, Hilton Hotels, McDonald's, Nissan and Singapore Airlines. TBWA is part of Omnicom Group.
