The Role
The Senior Account Manager will lead renewals and up-selling efforts, ensure customer satisfaction, and develop account strategies while managing relationships with multiple stakeholders.
Summary Generated by Built In
TrustArc takes pride in having an extremely high customer retention rate. This is due to our market leading solutions and our top-notch Account Managers. We are looking for experienced Account Managers to join this team. The ideal candidate will thrive in a fast-paced, performance-based, competitive atmosphere and will have a proven track record of over-achievement.
In this role, you will be responsible for successfully renewing and up-selling existing customers and working to ensure our customers ongoing success with TrustArc.
What You Will Do
- Performs outbound renewals activities such as cold calling new contacts within customer accounts, discovering and educating new stakeholders, lead follow-up, renewals qualifications for existing customers.
- Utilize Salesforce to forecast and track all renewals activities.
- Maintains contact with customers in an assigned territory to ensure customer satisfaction, issue resolution, and cross-sell opportunities for TrustArc’s product portfolio.
- Leverages internal resources to educate customers on new services and products.
- Builds relationships and effectively communicates with services team.
- Develops a quarterly business plan and renewals strategy for assigned accounts.
- Conducts regular one-on-one reviews with Renewals Manager to review forecasts, activity performance, training and development requirements.
What You Will Bring
- 5+ Years in account management in the SaaS/and or software and consulting markets.
- Senior account managers often take on leadership roles within their team. They may mentor junior account managers and provide guidance on complex client issues.
- Proven ability in delivering against sales/quota targets.
- Ability to influence others to achieve results.
- Experience in managing complex accounts with multiple stakeholders.
- Proven track record of and growing existing account base.
- Problem solving skills - Excellent communication skills.
- Results driven.
- Attention to detail and time management a must.
What We Offer
- Health, Vision, and Dental Care (also available for partner)
- Endless PTO Program
- 100% Work from Home
- Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
- $2,500 active employee referral program
Compensation: base salary of $80,000–$100,000 per year, with an OTE of $160,000–$200,000 and uncapped commission potential.
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
About Us
As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.
We invest in our teammember’s work-life balance, with unlimited paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have weekly virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.
All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!
Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.
If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at [email protected] and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
Top Skills
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The Company
What We Do
Data privacy regulations are changing daily with new laws being introduced across the globe. Keeping up with these changes and remaining compliant is necessary for any organization who wants to avoid fines and loss of consumer trust. Using the TrustArc Privacy Management Platform, privacy leaders can simplify and automate their privacy program. This single platform experience is delivered through its unique combination of privacy frameworks, insights, intelligence, knowledge and operations. Only TrustArc can deliver the depth of continuous privacy intelligence, coupled with a fully-automated platform for end-to-end privacy management, that’s essential for navigating today’s ever-changing digital world.
