Senior Account Manager

About Avalere Health

Established in 2001, Avalere Health is a purposefully built commercialization partner for the biopharmaceutical, medical technology, and wellness industries.

Our 1,500+ experts combine their knowledge and expertise across our core disciplines — Consulting; Medical; Policy; Value, Evidence, and Access; Marketing; and Digital Experience Technology — to create the connections that make better health happen.

Avalere Health partners with its clients to navigate the complex and rapidly changing healthcare ecosystem. Together, our experts help clients connect patients with life-changing therapies, realizing the potential of strategies and solutions to accelerate innovation that improves lives.

We live and breathe our five values in everything we do: We are authentic. We act with integrity. We value difference. We play for the team. We enjoy the journey. At Avalere Health, we imagine a healthier world and create the connections to make it happen. 

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the role  

As a Senior Account Manager, you will be part of a team reporting into a Business Unit Director, driving the success of your accounts and taking ownership of projects. You are likely to be a key point of contact for clients, taking increased responsibility for the strategic direction of workstreams. The accounts that you would work on will likely be across a range of prescription brands. 

What you’ll do

• Takes the lead in planning and preparing for client meetings, allocating tasks to other team members and presenting as and when required
• Understands and is able to share the agency’s beliefs, values and proposition, and how these relate to the clients’ aspirations
• Understands the strategic vision for the brand(s), contributes to and initiates discussions on strategy
• Interprets client briefs, identifies and communicates information gaps
• Manages client expectations - what is possible, by when, what cost; educates client on agency processes
• Able to take a leadership role with agency brand team by supervising the development, execution and production of tactical programs from start to finish
• Provides support to business unit director on all accounts and all new business opportunities and pitches
• Advises and coaches account executives and account managers to develop potential and contributes to their development plans
• Co-ordinates in house team performance to achieve schedules 

About You

• Minimum 4 years of experience in client services, preferably within a healthcare communications agency 
• Excellent presentation and writing skills 
• Passion for healthcare and communications 
• Strong understanding of legislative and regulatory processes and rules 
• Organises own time to achieve deadlines, prioritises tasks within given time frames 
• Clear communicator, honest and fair with colleagues 
• Strong client-facing skills with the ability to listen intently and ask in-depth questions to determine client needs, foster trust and build long-term client relationships and partnerships 
• Strong understanding of the multi-disciplinary approach to client service, and their specific role across accounts and scenarios 

What we can offer

Avalere Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.

At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.

We have city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits. 

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.