At AKQA (part of WPP), the Client Service discipline handles every facet of our relationship with clients, ensuring an unwavering commitment to the best possible outcome for all. With a profound understanding our client's businesses and their customers, they're experts in identifying exciting new opportunities for growth, while ensuring quality outcomes continue to be achieved for all live initiatives.
As a Senior Account Manager, you’ll own and nurture a key client relationship, acting as a trusted adviser, brand champion, and agency facilitator. In this role, you’ll work closely with Account Directors and multidisciplinary teams across strategy, creative, technology, and production to lead complex, multi-discipline projects end to end. You’ll balance relationship building with rigorous project management and you’ll manage scope, timing, and risk, keep teams aligned, and support the growth of those around you to deliver outstanding work.
At AKQA, you’ll be part of an inclusive and innovative culture, surrounded by some of the brightest minds in their fields. You’ll have the opportunity to learn and grow within a creative and technically advanced team, with access to ongoing personal and professional development. At AKQA, we’re committed to your career growth, as well as your work/life balance.
ROLE REQUIREMENTS
- Assist in monitoring and maintaining a strong pipeline of client growth opportunities.
- Contribute to generating ideas and actions to deliver tangible business results.
- Encourage a fearless, entrepreneurial approach to solving problems.
- Work with disciplines to provide clients with relevant insights on industry trends, best practice, benchmarks.
- Help drive and inspire a talented group of professionals, creating a culture of inclusion and teamwork.
QUALITIES AND CHARACTERISTICS
- Up to 5 years’ experience in a similar agency role, with strong strategic and commercial capability.
- Background working with retail clients in an agency environment is highly regarded.
- Clear, confident communicator with strong presentation skills.
- Sound budget ownership and financial reporting experience.
- Skilled in problem-solving, negotiation, and managing risk.
- Demonstrated ability to assist in identifying and developing new business opportunities.
- Team-first mindset, enabling strong collaboration across clients and agency partners
We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Skills Required
- Up to 5 years of experience in a similar agency role
- Strong strategic and commercial capability
- Clear, confident communication and strong presentation skills
- Budget ownership and financial reporting experience
- Problem-solving, negotiation, and risk-management skills
- Ability to identify and develop new business opportunities
- Background working with retail clients in an agency environment
- Strong collaboration and teamwork skills
AKQA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AKQA and has not been reviewed or approved by AKQA.
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Parental & Family Support — Policies include fully paid parental leave for all parents, adoption support, and family leave for caregiving needs. Additional supports such as subsidized backup childcare and regional enhancements reinforce family care.
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Healthcare Strength — Health coverage offers multiple plan options with full preventive care, mental‑health resources, and dental and vision coverage. Some regions provide 24/7 virtual doctor access and supplementary healthcare budgets for services not covered by insurance.
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Leave & Time Off Breadth — Time‑away provisions include generous paid holidays with increases over tenure and a companywide year‑end closure. Special, study, and event‑based leave (e.g., weddings, moving) broaden the range of available time off.
AKQA Insights
What We Do
AKQA is the frontier agency, uniting imagination, design, craft and technology to create new forms of value. For more than three decades, we've helped brands imagine what’s next and make what matters, from pioneering digital to defining the next era of AI. Operating across 19 countries and 30 locations, we work with organisations to build intelligent systems, digital products, connected ecosystems and immersive experiences that shape culture, deepen brand relevance and unlock growth. AKQA is a WPP agency.
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