The Role
Manage client relationships as primary contact, lead meetings, develop communication strategies, coordinate internal teams, track and report campaign performance, manage budgets and contracts, and drive continuous optimization to meet client objectives.
Summary Generated by Built In
The Senior Account Manager will be responsible for managing client relationships, ensuring the delivery of high-quality services, and acting as the bridge between clients and internal teams. The ideal candidate is strategic, detail-oriented, and passionate about delivering exceptional results.
- Serve as the primary point of contact for
assigned clients.
- Build and maintain strong, trust-based
relationships with key client stakeholders.
- Understand clients' objectives, marketing
goals, and challenges.
- Conduct independent research to better
understand client industries, target audiences, and market trends.
- Proactively communicate with clients
regarding project progress, performance, and opportunities.
- Address client inquiries and concerns
promptly and effectively.
- Lead monthly client meetings & when
needed.
- Take initiative to develop and implement
client communication strategies in coordination with the team lead, ensuring
consistent and impactful messaging.
- Collaboratively set strategic goals with
team, evaluate performance against those goals, and strategize on how to best
achieve and exceed them.
- Stay up-to-date with industry best
practices, content trends, and emerging technologies in marketing and
copywriting.
- Contribute actively to brainstorming
sessions, helping to develop innovative ideas and creative campaign strategies.
- Track and analyze campaign/project
performance using relevant metrics and analytics tools.
- Prepare and present regular performance
reports to clients, providing insights and recommendations for optimization.
- Identify areas for improvement and work
with internal teams to implement necessary adjustments.
- Measure the ROI and effectiveness of
campaigns/projects against client objectives.
- Facilitate communication and collaboration
between different agency teams working on client accounts.
- Ensure all team members are aligned on
client objectives and campaign/project strategies.
- Provide clear briefs and feedback to
internal teams.
- Manage day-to-day operations for client
accounts, ensuring projects are delivered on time, within scope, and
high-quality deliverables.
- Maintain accurate records of client
communications, agreements, and details.
- Prepare meeting agendas and minutes.
- Manage contracts and other relevant
documentation.
- Manage client budgets and ensure campaigns
are delivered within allocated resources.
- Develop cost estimates and track expenses.
- Work with the finance team on invoicing and
billing processes.
Requirements
- Bachelor’s degree in marketing,
Advertising, Communications, Business Administration, or a related field
- 4+ years in account management, client
services, or a related role within a media agency, digital marketing agency,
advertising agency, or relevant industry
- Excellent verbal and written communication,
presentation, and active listening skills. Ability to build rapport and
maintain strong client relationships.
- Fluency in English and Arabic (spoken and
written) is strongly preferred; Turkish is a plus.
- Proven ability to understand client needs,
manage expectations, and provide exceptional client service.
- Understanding of budgets, forecasting, and
managing campaign finances.
- Ability to work effectively with internal
teams
- Staying up to date with the latest trends
and technologies in the media and digital marketing landscape.
- Detail-oriented with strong organizational
abilities.
- Strong organizational and time-management
skills to manage multiple projects simultaneously and meet deadlines.
Skills Required
- Bachelor's degree in Marketing, Advertising, Communications, Business Administration, or related field
- 4+ years in account management, client services, or related role within a marketing, media, or advertising agency
- Excellent verbal and written communication, presentation, and active listening skills
- Proven ability to understand client needs, manage expectations, and provide exceptional client service
- Understanding of budgets, forecasting, and managing campaign finances
- Ability to work effectively with internal teams and facilitate cross-team collaboration
- Detail-oriented with strong organizational abilities
- Strong organizational and time-management skills to manage multiple projects and meet deadlines
- Fluency in English and Arabic (spoken and written)
- Knowledge of Turkish (spoken or written)
- Ability to track and analyze campaign/project performance using analytics tools and prepare performance reports
- Experience preparing meeting agendas, minutes, managing contracts, and working with finance on invoicing
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The Company
What We Do
ID8 Media Solutions is a strategic communications, creative, and AI intelligence agency within The 8 Group. It helps organizations strengthen corporate communication, brand positioning, and reputation through integrated creative services, data-driven insights, AI and cloud technologies, digital marketing, public relations, events, platform development, analytics, and immersive storytelling. The company serves enterprises and institutions seeking clearer narratives, innovation, audience engagement, and measurable growth.
