Senior Account Manager

Bug Bounty Switzerland is the leading Security Testing Hyperscaler. With our Cyber Resilience Platform, we help regulated enterprises in financial services, critical infrastructure, and government stay ahead of evolving threats.

We’re headquartered in Switzerland, trusted by some of the most security-conscious organisations in Europe, and scaling fast.

We are hiring a Senior Account Manager to own commercial customer development across a portfolio of our most strategically important enterprise accounts. You will carry full commercial responsibility, from board-level relationship management to renewal and expansion execution, converting long-term customer trust into predictable, sustainable revenue, measured by NRR and NDE.

This is a role for someone who has operated at the highest levels of enterprise account management, as comfortable presenting a multi-year expansion case to a CISO or board as leading a complex renewal negotiation. You bring the seniority, judgment, and executive presence to own these relationships independently, and the commercial instinct to consistently turn them into growth.

• Build and own trusted, long-term relationships with C-level and board-level stakeholders (CISOs, CROs, and members of supervisory boards) across your account portfolio

• Lead executive-level business reviews: translating security program outcomes into strategic narratives relevant to board agendas, risk frameworks, and investment decisions

• Position Bug Bounty Switzerland as a long-term strategic partner, not a vendor, elevating the relationship beyond operational contacts to decision-maker level

• Navigate complex organisational structures across regulated industries: financial services, healthcare, critical infrastructure, and government

• Own the full commercial lifecycle across your portfolio: from renewal planning to multi-year expansion structuring

• Drive structured renewals starting 120–180 days out, with early risk identification as a core discipline

• Develop account-level commercial strategies that go beyond renewals: identifying whitespace, shaping expansion narratives, and building the business case directly with executive buyers

• Lead pricing discussions and contract negotiations with procurement, legal, and C-level stakeholders

• Partner with the Senior Security Solution Architect to align technical value delivery with commercial milestones and executive buying decisions

• Build accurate, predictable renewal and expansion forecasts across your accounts

• Own and manage your account pipeline in CRM, maintaining clear visibility on stakeholder maps, contract timelines, and commercial opportunities

• Track leading indicators (usage, engagement, health scores) and convert them into timely commercial action

• Channel customer feedback, commercial signals, and market intelligence into Product and Leadership to influence roadmap and positioning priorities

• Apply and actively contribute to the renewal motions, expansion playbooks, and frameworks that make commercial customer development repeatable and scalable

• Share learnings from your portfolio to strengthen account management standards across the team

• Develop industry-specific account approaches for regulated sectors where relevant to your portfolio

• 8+ years of experience in Account Management, Customer Success, or Enterprise Sales in B2B SaaS, cybersecurity, or complex subscription-based services

• Proven track record owning and growing strategic enterprise accounts at C-level and board level, independently, not as part of a team with executive sponsors covering that layer

• Demonstrated success driving complex renewals and expansions with procurement, legal, security leadership, and board-level stakeholders as active counterparts

• Executive presence and communication: able to lead board-level business reviews, structure multi-year investment narratives, and represent Bug Bounty Switzerland as a credible strategic partner at the highest levels

• Strong commercial instinct: ability to identify expansion opportunities, structure business cases, and lead negotiations at senior levels

• Strong written and verbal communication skills, capable of creating clear account plans, renewal strategies, value narratives, and executive-level presentations

• Data-driven mindset with the ability to analyze usage, health metrics, and financial data to inform renewal risk assessment and expansion prioritization

• Language requirements: German & English

• Domain experience in cybersecurity, ideally within SaaS, managed services, or platform-based security offerings

• Experience operating in regulated or security-sensitive customer environments where trust and reliability are critical to long-term relationships

• Experience driving land-and-expand growth motions, including enterprise adoption and long-term contract expansion across complex customer organisations

• Experience in a scale-up environment where structures were still being built and you contributed to shaping them

• Existing network in the Swiss or European enterprise security, financial services, or healthcare community

• Fully onboarded across product, platform, and assigned customer portfolio

• Ownership of assigned accounts, including stakeholder maps, contracts, and renewal timelines

• Executive relationships established or actively in progress across key accounts

• Initial renewal and expansion opportunities identified and forecasted in CRM

• First renewal and expansion conversations independently led

• Reports to: Director of Delivery & Customer Success

• Compensation: Competitive base + variable compensation + ESOP, aligned with seniority and impact

• Location / Work setup: Hybrid, with on-site presence 2–3 days per week in our Zurich (or Bern) office

You will own some of our most strategically important customer relationships, at the level where security investment decisions are made, where multi-year partnerships are built, and where Bug Bounty Switzerland's long-term position in the market is shaped. This is not a role where executive relationships are handled by someone else. You carry them, you build them, and you convert them into sustainable growth.

You join a team where the foundations are being laid and where your commercial ownership at the highest stakeholder levels directly determines how our most critical accounts develop.

Send us your CV along with a short note on why this role excites you. We don't need a cover letter. We'd rather hear about a time you owned a strategic enterprise relationship at C-level or board level and turned it into long-term growth. Or walk us through how you structured and closed a complex multi-year expansion. Show us how you operate at that level.