Senior Account Manager

Posted 3 Days Ago
Be an Early Applicant
Bardwell, KY, USA
In-Office
Senior level
Logistics • Retail • Consulting • Manufacturing
The Role
Manage regional dealer and customer relationships, ensuring orders are processed accurately and delivered on time. Train and support dealers, coordinate sales, plant, and delivery teams, resolve day-to-day issues, oversee a small sales support/dispatch/customer service team, and track performance while driving process improvements.
Summary Generated by Built In

Description

Are you organized, people-focused, and ready to take the next step in your career? Graceland Portable Buildings is looking for a motivated Regional Account Manager to help support our sales, dealer, and delivery teams. If you enjoy solving problems, working with people, and keeping things running smoothly—this might be the opportunity for you!

This is a great role for someone with experience in customer service, dispatching, operations, or sales support who's ready to grow into a leadership position. You’ll work closely with our sales managers, plant teams, drivers, and dealers to make sure orders move from start to finish without a hitch.

Supporting Dealers
  • Help welcome and train new dealers
  • Stay in touch with our dealer partners and make sure they have what they need

Helping Customers

  • Make sure customer orders are processed accurately and delivered on time
  • Work with our manufacturing and delivery teams to meet customer expectations
Team Coordination
  • Support the sales and dispatch teams in reaching their goals
  • Help solve day-to-day issues by talking with different teams and keeping everyone on the same page
Leading a Small Team
  • Oversee a group of team members focused on sales support, dispatch, and customer service
  • Set clear goals, encourage great communication, and keep the team focused
Staying Organized & On Track
  • Work with leadership to improve how we do things
  • Keep track of performance and share updates with your manager

We’re a people-first company that values strong relationships, quality work, and a positive attitude. You’ll be part of a supportive team that’s focused on doing great work and helping each other grow.

Requirements

We’d Love to Hear from You if You:

  • Have experience in customer service, operations, dispatch, or team coordination
  • Are organized and great at communicating
  • Enjoy working with people and solving problems
  • Are comfortable juggling different tasks and talking with different departments
  • Want to grow in your career and take on more responsibility over time

Bachelor's Degree in a business related field preferred, but not required.

Skills Required

  • Experience in customer service, operations, dispatch, or team coordination
  • Organized with strong communication skills
  • Customer-focused problem solving and ability to handle multiple tasks
  • Experience training or supporting dealer/partner relationships
  • Experience leading or overseeing a small team
  • Bachelor's degree in a business-related field
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The Company
91 Employees
Year Founded: 2016

What We Do

Graceland Management Services, LLC oversees the financial activities and daily operations for Graceland Portable Buildings, LLC, a leading national corporation that manufactures and sells high-quality portable storage buildings. The company provides a suite of management services, including manufacturing, property, retail, and dealer management, as well as RTO portfolio management, ensuring operational efficiency and responsiveness across its network of portable storage building products.

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