Senior Account Manager

Posted 2 Days Ago
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London, Greater London, England, GBR
Hybrid
Senior level
eCommerce • Events • Retail • Sports
The Role
Manage and grow wholesale customer accounts across the UK, ensuring exceptional end-to-end service. Drive sales, build strong relationships, handle admin/CRM/spreadsheets, solve customer issues, and coordinate with internal teams. Role is London-based with frequent national travel.
Summary Generated by Built In

JOIN THE ULTIMATE COFFEE HOSTS 

At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world. Responsibly sourced and roasted to order. 
 
We offer a full suite of support – dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know how. We love nothing more than partnering with people who are committed to delivering exceptional coffee to their customers. 

 

Hospitality is our DNA. We are the Ultimate Coffee Hosts.  


 

THE OPPORTUNITY 
 

We're looking for an experienced, driven and eager Account Manager to join our UK Wholesale team. 

You will be excited about people, sales, speciality coffee and hospitality; and committed to ensuring an exceptional and consistent end-to-end experience for our wholesale customers. 

You will be full supported by the UK Sales Manager and Head of Wholesale, but equally self-motivated and great at self-management. 

The role is London-based but will require frequent travel nationally. 

 

WHAT’S IN IT FOR YOU? 

- Free Coffee (obviously)  

- Half Price restaurant and Café discount 

- Competitive Wage 

- Free Gym Membership* 

- Cycle to Work Scheme* 

- 6 weeks fully paid parental leave, for both Ozone employed parents 

- Flexible Working Opportunities* 


 

WHAT EVERY OZONE EMPLOYEE CAN EXPECT 

// BE PART OF AN EVOLVING COFFEE JOURNEY 

Every person at Ozone plays a defining role in enhancing the coffee world for everyone.  


 

// MEET LIKE MINDED PEOPLE 

Our people are the beating heart of our culture. Driven yet humble – nobody is too big to do the small stuff. 


 

// BELONG AND THRIVE 

We pride ourselves in creating a growth environment, without the politics and layers of hierarchy.  


 

// WORK FOR A BRAND THAT DOES GOOD 

We want to make our employees proud. Through the relationships we build and the progressive actions we 
take – Our B-Corp status is just the start. 


 

Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a 
supportive atmosphere for professional development. 


 

If you want to experience true hospitality as a person within it. 
JOIN THE ULTIMATE COFFEE HOSTS

 

ABOUT YOU: 

- At least 5 years’ experience in the specialty coffee industry as an Account Manager or similar position

- Sound knowledge of coffee and a hunger to learn more.

- Excellent verbal and written communication skills, including a high level of attention to detail. 

- Admin whiz, problem-solver, spreadsheet-lover!

- Ability to build relationships with colleagues and customers.

- Above all, an unwavering commitment to customer service and hospitality.

Full details of the role are available on application 

 

Skills Required

  • At least 5 years' experience in the specialty coffee industry as an Account Manager or similar
  • Sound knowledge of coffee and a hunger to learn more
  • Excellent verbal and written communication skills, with high attention to detail
  • Strong administrative skills, proficient with spreadsheets and CRM/record-keeping
  • Ability to build and maintain relationships with colleagues and customers
  • Unwavering commitment to customer service and hospitality
  • Self-motivated and able to manage workload with minimal supervision
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The Company
2 Employees
Year Founded: 2012

What We Do

One Team One Dream Sports Co. is a Canadian business specializing in high-quality sports gear, team apparel, and volleyball events. They aim to empower athletes of all ages and levels with top-tier equipment at unbeatable prices while building a strong, spirited community through sports. Additionally, the company supports the local community by donating a portion of every purchase to youth teams and sports programs.

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