Senior Account Manager, Tietoevry Create (m/f/d)

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A part of global technology organization Tietoevry, MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides challenging careers in a friendly and global people-oriented environment. We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities in a team of thousands of experts located around the globe.

About the role   

MentorMate, part of Tietoevry, is seeking a Senior Account Manager to drive excellence in client contracting, retention, and satisfaction. This role is crucial for strengthening our existing client relationships and ensuring long-term business success.

As a Senior Account Manager, you will be responsible for proactively developing and maintaining one-on-one business relationships within our client base. A key performance metric for this role is client retention and business growth, making your contribution essential to MentorMate’s success.

You will own the relationship between MentorMate and the client, ensuring both parties adhere to agreements while managing expectations. This includes engaging with executive-level stakeholders and collaborating with cross-functional teams such as Sales, Solutions, Delivery, Legal, Finance, and Operations to align resources. You will oversee proposals, Statements of Work (SoWs), change orders, approvals, and contracting workflows for assigned accounts. Additionally, you will assist in tracking and analyzing key client metrics to support data-driven decision-making.

We are looking for a candidate who is highly analytical, business-savvy, and excels in writing and project management. The ideal candidate is a strong cross-functional collaborator who can quickly process information from multiple sources and drive successful outcomes under tight deadlines.

Candidates with deep expertise in insurance, finance, or FinTech will be given priority.

Responsibilities

• Develop a comprehensive understanding of MentorMate, including its offerings and new initiatives that impact proposal responses

• Create and implement strategies to engage and expand each account

• Proactively identify and pursue sales opportunities within assigned account base

• Provide clients with insurance-related insights to facilitate additional business and strengthen relationships

• Oversee the entire workflow of contract renewals and new business, including managing contracts, proposals, RFPs, and estimates

• Organize and participate in technical and sales presentations to clients as needed

• Build strong productive relationships with clients and internal partners to enhance deal efficiency and achieve revenue goals

• Key communicator between clients and team leads

• Ensure a top-tier experience for both clients and team members

• Provide strategic analysis such as margin analysis, account growth plans, travel plan costs and etc.

• Assist with special projects as assigned

• Curate and conduct quarterly business reviews with clients

• Position will require up to 20% travel

Requirements

• Bachelor's degree in business administration, finance or a related field

• Over 7 years of professional experience, with at least 5 years in the insurance, finance, or FinTech sectors

• Outstanding analytical skills with the ability to deliver reports that guide strategic decisions

• Excellent communications skills: verbal, written, editing, planning

• Competence in managing challenging conversations regarding performance, costs, and status

• Strong executive presence and experience collaborating with leadership teams

• Technical aptitude necessary to engage effectively in capabilities discussions

• Proven track record of managing engagements successfully from inception to completion

• Ability to multitask, prioritize and manage changing priorities

• Excellent cross-organizational skills, including the ability to influence without authority and communicate with senior executives

• Strong interpersonal skills and a team-oriented mindset

• Ability to adapt quickly to a dynamic environment

• High level of discretion and confidentiality required

A significant advantage would be

• Experience in a software or technology company

• Experience collaborating with offshore remote teams

• Familiarity with HubSpot or similar platforms

• Proficiency in Microsoft Teams

While some benefits may vary by employment status and location, in general, we offer

• Competitive Salary: Competitive base pay and opportunities for advancement 

• Work Where You Want: Choose to work remotely, in-office, or a combination of the two 

• Flexible Schedule: Maintain a healthy work/life balance 

• PTO & Holiday Pay: Generous time off and 10 paid company holidays

• Paid Maternity & Paternity Leave: Extra paid time for bonding with a new child 

• Medical, Dental, Vision: Attractive insurance packages for you and your dependents 

• Life & Disability Insurance: Automatic basic coverage with supplemental options 

• 401(k): Save for your retirement with a company match on us 

• Referral Program: Bonus for referring employees 

• Volunteer Opportunities: Take part in regular charity and volunteer activities 

• Competitive base salary (up to $205,000) plus attractive OTE earnings based on performance

#LI-DNI

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)