Senior Account Manager - Emerging Markets

Role: Senior Account Manager – Emerging Markets

Location: Manchester, Cheltenham, London - hybrid

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure.

Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business… https://www.nccgroup.com/uk/

The Opportunity:

We are looking for an experienced and highly skilled Senior Account Manager to manage high-value accounts and lead client strategy within our Emerging Markets Verticial. In this role, you will be responsible for nurturing relationships with key clients, overseeing complex projects, and driving account growth through strategic recommendations. You will collaborate with senior leadership and internal teams to ensure client satisfaction and long-term retention. If you have a proven track record of managing large accounts and delivering exceptional client experiences, this role offers the opportunity to take on a leadership role in client management.

Key Accountabilities:

• Oversee and manage high-value client accounts, acting as a trusted advisor to key stakeholders and decision-makers.

• Develop and execute strategic account development plans that align with client goals and objectives, ensuring long-term success.

• Lead client meetings, presentations, and business reviews, delivering insights and recommendations to drive value.

• Manage the successful execution of complex projects, ensuring alignment with client expectations, timelines, and budgets.

• Collaborate closely with internal teams, including creative, technical, and business development, to ensure client needs are met.

• Identify opportunities for growth within existing accounts, presenting tailored solutions and services to increase revenue.

• Negotiate and renew contracts, ensuring favourable terms for both the company and the client.

• Analyse client performance metrics and provide actionable recommendations for continued improvement.

• Mentor junior account managers and support their professional development through guidance and training.

Minimum Requirements:

• Demonstrable experience in account management, client services, or a related role within the Cybersecurity industry

• Proven ability to manage large, complex accounts and drive client success.

• Strong strategic thinking, negotiation, and problem-solving skills.

• Excellent communication and presentation skills, particularly when dealing with senior client stakeholders.

• Experience in managing cross-functional teams and overseeing multiple projects simultaneously.

• Proficiency in CRM systems, business intelligence tools, and project management software.

• Ability to work independently, prioritize tasks, and lead client strategy.

Behaviours:

• Focusing on Clients and Customers

• Working as One NCC

• Always Learning

• Being Inclusive and Respectful

• Delivering Brilliantly

About NCC Group

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect.

We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.