Senior Account Management (Contract-Based)

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to Know the Team

You’ll be working for a dynamic and diverse team of professionals who are passionate about our mission and committed to delivering results. The team operates in a fast-paced environment where we face many challenges and opportunities for growth. We foster a culture of collaboration, creativity, and continuous learning, where team members are encouraged to share ideas and feedback to drive innovation and improve our processes.

Get to Know the Role

We are looking for a Senior Account Management to help Grab build strategic relationships with high-profile merchants and drive revenue. We believe a successful candidate has good management skills, but if you believe you have what it takes then we’d love to hear from you either way. This role is required because We're looking for someone who can operate independently, get things done promptly, and achieve successful results. In return, you will get an opportunity to be part of the team to drive growth for Grab.

The Day-to-Day Activities

• Work closely with multiple stakeholder at very early stage to build the merchant trust, communication and service needed to serve, retain and grow our top merchants
• Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications
• Accountable to understand the market and competition dynamics, agile in facing the competitive landscape and driving a viable business
• Accountable to accept challenging assignments, help leaders make tough decisions, partner and overcome obstacles to deliver results
• Accountable to ensure the delivery of end-to-end process, from planning to execution
• Driving growth and Higher ROI: Ensure the partners are growing with you and the company. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.
• Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
• Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience

Qualifications

The Must-Haves

• Bachelor's/Master's degree preferably in management, business, public administration, or engineering
• 2-3 years of sales business development, account management, marketing.
• knowledgeable in business process management, identifying, assessing and controlling risk and successful initiatives execution
• Have strong written, oral and presentation communication skills, ability to adjust and guide discussions at multiple management levels
• Interests in carrying out off-ground activities (including external stakeholder engagement) - willing to be on the ground around 3 days a week
• Proficient in English is a plus
• Passion for the on-demand delivery space, and food delivery in particular
• Comfortable to work using a laptop and several Sales tools/applications.
• Great communication and negotiation skills

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.