Senior Account Executive

TEAM: Client Services / Account Management
CLIENT: Conair & BaBylissPRO (Part of Conair Team)
REPORTING TO: Account Director
ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With more than 1,400 employees across 28 countries, we deliver an integrated range of solutions-spanning strategy, innovation, category management, and execution.
Operating as a creative agency, strategic consultancy, sourcing partner, and technology provider, we engage more than 110 million consumers daily on behalf of clients including McDonald's, T-Mobile, O2, Starbucks, Conair, and adidas.
Above all, tms is a place where ambitious professionals do their best work and are recognized for it.
WHAT MATTERS THE MOST
Breakthrough ideas come from talented people empowered to bring their full perspective to work. Authenticity and diversity are central to our business and are sustained through access, equity, and a culture of inclusion and belonging that we continue to evolve.
At tms, collaboration drives our best work. If you want your ideas to shape outcomes and contribute to an inclusive, authentic culture, we'd like to hear from you. Learn more at tmsw.com.
THE OPPORTUNITY
As Senior Account Executive, you will serve as the day-to-day lead for Conair and BaBylissPRO within our Client Services / Account Management team. You will own client relationships, partner with the Account Director to drive each brand's Big Bet programs from kickoff through delivery, independently manage channel- and retailer-specific requests end-to-end across both brands, and orchestrate the full 360 (strategy, creative, content, production, studio, digital, social, retail/shopper, and analytics) into a cohesive program.
You will operate with significant autonomy on channel- and retailer-specific requests, taking them from brief to delivery, while partnering with the Account Director on Big Bet initiatives where you will co-lead planning, client communications, and execution. You will also manage one Account Executive who supports you across the work. Beyond delivery, you will identify where workflows can be improved-standardizing recurring processes, refining status and approval cadences, and introducing tools and templates that enable the team to move faster without compromising quality. This role is well-suited to someone who values strong client partnerships, end-to-end ownership of integrated programs, and a disciplined approach to operational improvement.
WHAT YOU WILL BRING TO THE ORGANIZATION
Client relationships & day-to-day leadership

• Manage day-to-day relationships with Conair and BaBylissPRO-establishing trusted partnerships with Global Creative Services, brand, and product stakeholders across both beauty brands, and serving as a primary point of contact to shape the work.
• Partner with the Account Director on Conair and BaBylissPRO Big Bet programs from brief to delivery-translating client objectives into defined scopes, plans, timelines, and approvals; co-leading client communications and execution; and steering the program to completion.
• Independently own one-off, channel- or retailer-specific Conair and BaBylissPRO requests end-to-end-scoping, briefing, driving the work through the team, managing client approvals, and ensuring on-time delivery.
• Manage and mentor one Account Executive-delegating effectively, setting priorities, reviewing work for accuracy and quality, and developing their capabilities across client communications, status reporting, timelines, and deliverable tracking.
• Lead weekly status meetings, internal reviews, and client check-ins; document decisions and next steps with rigor; and escalate risks early with a recommended path forward.

Leading Big Bet programs with 360 components

• Orchestrate the full 360 - partnering with Strategy, Creative, Content, Production, Studio, Digital, Social, Retail/Shopper, and Analytics to deliver one integrated program across paid, owned, and earned channels.
• Maintain rigorous oversight of project details-owning briefs, timelines, dependencies, asset trackers, and approval logs across every workstream to ensure the program delivers on-brand, on-strategy, and on-time.
• Manage program financials and resourcing on a day-to-day basis-tracking burn rates, supporting estimates and SOW updates, and ensuring scope, assumptions, and change requests are clearly documented with the client.

Process improvement & operational excellence

• Identify process gaps and propose solutions-recognizing inefficiencies, diagnosing root causes, designing improved approaches, and rolling them out across the team.
• Build repeatable templates and operating rhythms-status formats, brief templates, kickoff agendas, asset trackers, and QA checklists.
• Champion a culture of continuous improvement-facilitate program retrospectives, document what worked and what didn't, and share learnings across the account.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• 4-6 years of experience in client services or account management within an integrated, creative, or marketing agency, with a demonstrated progression from supporting accounts to owning them.
• Demonstrated experience leading 360 / integrated programs end-to-end - managing briefs, dependencies, approvals, risk, and timelines across strategy, creative, content, production, studio, digital, social, and analytics.
• Confident, polished client presence-effective as a day-to-day point of contact for marketing and brand stakeholders, with strong written and verbal communication skills and sound judgment on when to inform, recommend, or escalate.
• Experience managing or mentoring a junior team member (e.g., an Account Executive or Account Coordinator), including delegation, coaching, work review, and building their confidence in client-facing situations.

Additional qualities we value

• Detail-oriented and diligent-meticulous with timelines, briefs, status updates, approvals, and follow-through, with a sharp eye for identifying issues early.
• Systems-oriented mindset-able to see beyond individual tasks to identify process gaps, propose improvements, and drive their adoption with persistence.

Preferred additional experience

• Experience working on CPG, beauty, personal care, haircare, or lifestyle brands.
• Experience on tentpole or flagship integrated campaigns where a single program needed to deliver cohesively across paid, owned, earned, retail, and social channels.

Starting salary between $77,000-$82,000
TOTAL REWARDS
Our Total Rewards philosophy integrates compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship, and work-life balance. While specific programs may vary by country, our core commitments remain consistent:

• Our commitment to rewarding results
• The opportunity to work with talented, driven colleagues at every level who treat one another with respect and fairness and share accountability for our clients' and the company's success

Additional benefits include:
Comprehensive medical, dental, vision, and supplemental benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan repayment assistance
Inclusive employee resource groups
EQUAL OPPORTUNITY EMPLOYER
We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
RECRUITING AGENCIES
tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.
Nearest Major Market: Chicago