Senior Account Executive

This is an opportunity to work with the leading Independent Marketing Intelligence Company. You will join a global company with a global culture to match. We live and breathe our MiQ values in order to help businesses win and support our employees' professional and personal development. 

As a member of the Account Management team, you will be in the unique position to work closely with individuals from other departments including Sales, Trading, Analysis and Product to deliver campaigns and best in class service for our clients. This is an international account management role where you will have the opportunity to connect and collaborate with our global teams, presenting a fantastic opportunity to gain a holistic view of the business and how it works. 

As a Senior Account Executive you will manage your own patch of clients whilst also shadowing an Account Manager on their portfolio of larger clients. This will present an opportunity to develop your skills and work on some of our biggest and most innovative accounts.

Your main responsibilities will include:

Client Service:

• Deliver consistent, reliable and friendly service for all MiQ clients
• Ensure campaign operations are seamless
• Resolve client issues quickly and without fallout
• Support on client entertainment where appropriate 

Campaign Management:

• Pre-campaign:
• QA of pre campaign documents
• Project manage build of creative assets & other campaign setup requirements
• Manage creative tag trafficking

Campaign activation:

• Request and deliver screengrabs
• Ensure client reporting is setup
• Monitor pacing and performance of campaigns and request upweight of activity where appropriate

End of campaign:

• Manage and deliver post campaign reporting and insights
• Manage re-booking of BAU activity

Administrative Support:

• CRM (Salesforce) - IO management & understanding of Sales’ pipeline
• Obtain PO details to enable smooth client billing
• Reconciliation of bookings 
• Investigation and resolution of invoice queries
• Support on the above across Account Manager’s accounts

Communication:

• Frequent client communication: email, phone/video and face-to-face
• Tracking & upwards communication of campaign issues
• Ad-hoc communication with third party providers

Technical Support:

• Implementation of tracking pixels
• Knowledge of Tag Management Systems (GTM, Tealium)
• Troubleshooting campaign issues when they arise

Product & Industry knowledge:

• MiQ’s product suite - USPs & activation requirements
• Industry trends and impact of these on MiQ as well as the wider digital landscape

REQUIRED EXPERIENCE

• Minimum 1 year in an advertising/media agency or owner (or similar) 
• Working in a team environment
• Client facing and/or customer service experience
• Account Management / Client Services/ Sales Support / Ad-Ops background

REQUIRED SKILLS 

• High attention to detail
• Reliable 
• Extremely organised
• Proactive
• Willing to learn 
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A ‘can do' attitude that fosters energy, drive and enthusiasm within the business 
• A dream to grow your career as the company scales

BENEFITS

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities