Senior Account Executive, Employee Engagement

ABOUT THE JOB:

Zeno Group is seeking an experienced Senior Account Executive to support clients with employee engagement, internal communications and change management assignments. The Senior Account Executive will work with some of the world’s most renowned brands to deliver integrated communications focused on the employee experience.

In this role, you will have responsibility for a variety of activities, including contributing to employee communication strategies and campaigns, engaging with clients, developing messaging and content, creating presentation materials, conducting research and continuing to build Zeno’s growing Employee Engagement offering.

Candidates applying for this role should be skilled at writing/editing and project management, be detail-oriented, and have a strong understanding of internal communications tools/channels, employee engagement, executive/leadership communications, change management and thought leadership. The candidate must also be willing to speak up, learn, collaborate, contribute effectively, and travel when needed.

ABOUT YOU:

• You will succeed at Zeno if you are fearless, resourceful, tenacious, have an understanding of traditional and non-traditional communications tactics and drive great results for your clients and your team.
• Minimum 3 years of experience in corporate communications, public relations, or a related field.
• Exceptional writing/editing skills across a wide variety of client deliverables – including communications plans, scripts, talk tracks, and thought leadership pieces.
• Learns client tone of voice, brand standards and applies them consistently.
• Familiar with SEO best practices and writing for digital properties (e.g., blogs, newsletters, emails.)
• Translates strategic priorities into compelling communications tailored to specific audience segment.
• Brings critical and creative thinking to solve communications challenges and meet objectives.
• Strong organizational skills and the ability to identify competing priorities/escalate when appropriate. 
• Results-driven with the ability to manage multiple priorities, work against tight deadlines, troubleshoot, and propose solutions.
• Comfortable delegating responsibilities both above and below your level, overseeing quality, and ensuring deadline and budget adherence.
• Strong business acumen, demonstrating understanding of financial reports, ability to draft scopes of work, and contribute to budget development.
• Understanding of internal communications tools and technology (ex: Firstup/SocialChorus, Qualtrics, Workplace, Yammer, SharePoint, etc.)
• Experience working directly with clients and actively participating in client meetings; professional presence.
• Understanding of performance metrics, optimization, and ability to spot trends.
• Demonstrates the ability to think strategically and holistically about client programs—can see the big picture while also managing daily details of multiple accounts; become a key contributor.
• Be committed to learning about communications and employee engagement trends.
• Ability to coach, mentor, and support more junior staff.
• Be willing collaborator and contributor; quick on your feet; excited to learn; not afraid to ask questions or make suggestions/recommendations.