At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
About ConvAI
ConvAI is a technology innovator at the forefront of voice AI and conversational customer experience. As a specialist business unit within Probe CX, we build cutting-edge solutions—including our flagship platform, Oration, and an advanced LLM Insights analytics engine. We help enterprise and mid-market organisations replace clunky, legacy call menus with natural, conversational voice experiences that lower operational costs and elevate customer satisfaction.
Focus on Closing, Not Cold Prospecting
In this role, you step into a position supported by a dedicated lead-generation engine that delivers 4 to 5 pre-qualified, first-contact discovery meetings directly into your calendar every week. Your focus is strictly on leading consultative discovery calls, demonstrating clear commercial ROI, and closing deals.
The Market Opportunity
Over 85% of contact centres across Australia and New Zealand still rely on legacy push-button (DTMF) menus, driving up handle times and customer frustration. With nearly 40% of customer service organisations actively evaluating conversational AI over the next 12 months, you are entering a high-demand, untapped market with a proven solution.
What You Will Be Doing
- Lead Discovery Calls: Lead 30-minute initial meetings with Operations Managers, IT Directors, and C-Suite Executives to uncover operational bottlenecks.
- Tailor & Demonstrate: Deliver clear, compelling product demonstrations using our Oration platform to show prospective clients how easily they can transform customer experience.
- Build the Business Case: Help clients quantify their return on investment (e.g., efficiency gains and cost reduction) to unlock budget and secure commercial agreements.
- Create Tailored Collateral: Construct structured, professional sales presentations, proposals, and Statements of Work (SOWs) independently.
- Own the Pipeline: Progress deals from initial discovery to contract signing, maintaining clean records within Salesforce.
What Makes You a Great Fit
- Proven B2B Tech Sales Track Record: You have direct experience managing B2B software, SaaS, or technology sales cycles from discovery through to final signature.
- Consultative Discovery Focus: You know how to ask insightful questions and let the client speak. You diagnose problems before presenting solutions.
- Self-Sufficient Storyteller: You build clean, logical slide decks and proposals independently. You do not rely on linear presentation templates; you read the room and jump between topics smoothly based on client questions.
- C-Suite Confidence: You can articulate technical and operational value to senior executive decision-makers with credibility and ease.
- B2B SaaS Alignment: Prior exposure to AI, customer service technology, or contact centres is welcome, but a strong track record in general B2B SaaS deal-closing is what matters most.
Why Join ConvAI?
- Consistent Lead Flow: Receive 4–5 qualified prospect meetings per week delivered straight to your calendar.
- Fast Time-to-Value: Our 'crawl, walk, run' deployment strategy allows clients to launch functional solutions in as little as 2 weeks, shortening sales cycles significantly.
- Supportive Culture: Work within an agile, collaborative business environment backed by Probe CX, giving you direct access to executive leadership and deep technical expertise.
Next Steps
If you are a discovery-focused sales professional looking for a high-demand product backed by a consistent pipeline of qualified meetings, we would love to speak with you.
Skills Required
- Proven experience managing B2B software, SaaS, or technology sales cycles from discovery through final signature
- Strong consultative discovery skills and ability to diagnose client problems before presenting solutions
- Ability to independently create professional sales presentations, proposals, and Statements of Work
- Confidence articulating technical and operational value to C-suite and senior executive decision-makers
- Experience closing general B2B SaaS deals
- Experience with AI, customer service technology, or contact centres
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
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