Senior Account Executive (Client Services)

About Us

Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what’s easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

Job Overview

The senior account executive (SAE) is an essential role. As well as demonstrating a real thirst to understand the healthcare industry and medical education activities, the SAE will play a key role in the smooth running of client accounts, with the main responsibility being to provide administrative and logistical support. 

The SAE continues to develop solid project management skills, can deliver a range of projects in different therapy areas, and can work independently. The SAE understands internal and client processes and can usher projects through them with limited supervision. The SAE has a solid but developing understanding of the agency role, drug development and commercialization, and the industry environment.

Core Responsibilities

Account Administration
• Build an understanding of the client, their products, med ed programs, and objectives for each project 
• Set up, develop, and manage effective account team administrative procedures 
• Represent client viewpoint in day-to-day project execution
• Proactively manage account and client deliverables and agency process
• Conduct regular status meetings to communicate project deliverables with the internal team
• Manage steps necessary for client submissions
• Take responsibility for filing and storage of client materials 
• Assist with administrative support for new business opportunities 
• Take responsibility for developing and updating action lists, status reports, and minutes
• Take responsibility for compiling and managing databases and lists 
• Liaise with suppliers, eg, multimedia and design teams, to produce medical education projects in a range of formats, including online 
• Provide general office and administrative support as required 
• Ensure all written communication is produced within Virgo House Style, format, and quality with minimal errors
• Keep track of account team costs
• Accurately input hours worked into timesheets on SAP 

Scientific Knowledge
• Begin to develop an understanding of the scientific data behind the product, general knowledge of the therapeutic area, and other competitors
• Begin to develop an understanding of scientific referencing 
• Be aware of current events and issues that relate to the therapeutic area and communicate to the team and client when necessary 
• Research information from a variety of different sources to identify educational needs 

Event Management
• Organize the logistics for external meetings, eg, researching and booking venues and accommodation, and confirming terms and conditions 
• Prepare briefing documents for all relevant parties, eg, speakers, production companies, and suppliers
• Provide office support for account team members attending off-site events 
• Organize printed materials for events 

Client Activity
• Initiate project timeline development to meet all necessary client milestones 
• Liaise with client stakeholders and external vendors/team members to drive project execution
• Communicate project updates to internal and external teams in a timely manner
• Build an understanding of the client’s internal environment including all relevant contacts and their job roles 
• Demonstrate an understanding of the role medical education plays in the client’s business environment

Relationship Building
• Build professional relationships with external suppliers 
• Build relationships with key opinion leaders
• Act as a team player within the Virgo team

Industry Awareness
• Familiarize yourself with clinical journals and conferences
• Familiarize yourself with the healthcare and pharmaceutical industry and external environment 
• Begin to develop a global industry awareness 

Experience/Skills Required
• Excellent organization and administration skills
• Excellent verbal and written communication skills
• Systematic and logical approach to planning 
• Computer literate with MS Outlook, Word, Excel, and PowerPoint
• Attention to detail 
• Accurate and proficient notetaking

Level of Experience
• 1-3 years of experience at a health care communications and/or logistics company

Qualification
• Bachelor of Arts or Bachelor of Science preferred, or of graduate caliber

Virgo Characteristics
• Team player
• Reliable
• Enthusiastic
• Conscientious
• Proactive
• Self-motivated
• Multitasker
• Organized
• Detail focused

Key Performance Indicators
• Accuracy and timely distribution of daily priority action emails
• Time management; meeting deadlines
• Quality of written work, ie, client emails, status reports
• Anecdotal client and supplier feedback
• Annual performance objectives and performance appraisal

Salary Range: $60,000-$90,000

Actual compensation offered within the range will depend upon, among other factors: a candidate’s skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.

Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status