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JOB SUMMARY:

This role is designed to assist in providing effective and efficient technology solutions to meet the needs of the organization as determined by the IT Director. It is a hands-on role with a focus on ensuring that all aspects of the physical and virtual IT infrastructure are operating in a highly efficient and effective manner in order to provide timely and secure access to critical systems and data.  The Infrastructure Technician reports to the IT Director.

MAJOR DUTIES AND RESPONSIBILITIES:

Analytical and Critical Thinking

• Install, maintain, upgrade, and continuously improve the organization’s operating environment.
• Operation and maintenance of the onsite data center as hosted solutions and virtual co-location facilities.  
• Assist with setup and staging of relevant equipment as needed.
• Systems Administration to ensure basic information technology security principles are adhered to across the organization. Oversight of patching workstations, servers, and other infrastructure components.

Planning and Organizing

• Maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring operating environments, responding to incidents, and planning for growth, and ensure best practices are in effect.

Checking, Examining, and Recording

• Ensure that storage, archive, backup and recovery procedures are functioning correctly.
• Assist in creating and maintaining relevant documentation related to the network and surround architecture.

Problem Solving and Decision Making

• Network Administration including performance tuning, designing enterprise wired and wireless solutions, troubleshooting advanced network problems, and escalating problems when appropriate.
• Prevent and/or remedy any security network incidents, unauthorized activities, malware infestations and potential security vulnerabilities.
• Provide recommendations where appropriate to IT Director and CIO on infrastructure improvement opportunities.

Communication

• Interact with vendors independently to work collaboratively on projects or to resolve system issues

Teamwork

• Serve as an escalation path on the Service Desk as needed for higher tier issues as they become identified.
• Identify and participate in projects to improve the environment on an ongoing basis.
• Off hour on call support as required.

SKILLS AND ABILITIES:

• Must possess a strong working knowledge of LAN and WAN network solutions/devices, Next-gen firewalls/IPS, Active Directory components, VMware virtualization solutions, enterprise SAN/NAS technology.
• Self-motivated and directed
• Ability to effectively prioritize and execute tasks
• Works well with others or independently on the required activities

EDUCATION AND/OR EXPERIENCE:

• B.S. in Computer Science, Information Systems, CCNA or CCNE certification
• 3-5 years experience relevant experience
• Demonstrated knowledge in the areas of IP network core and advanced concepts, virtual and physical servers, and storage systems

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in an office environment.