Semi-Senior Desktop Support Analyst - Technology

About Truelogic

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our Client

Eg: A leading consumer electronics manufacturer>

Job Summary

We are seeking a motivated and skilled Semi-Senior Desktop Support Specialist to join our IT support team. The ideal candidate will be responsible for providing technical support and troubleshooting for desktop computers, software applications, and hardware in a dynamic, fast-paced environment. The role involves resolving technical issues, assisting end-users, and ensuring the efficient operation of desktop systems across the organization

Responsibilities

• Provide first-level support to end-users for desktop hardware, software, and network issues.

• Diagnose and resolve technical problems related to operating systems, applications, and hardware.

• Install, configure, and maintain desktop software and hardware, including operating systems, printers, and peripherals.

• Manage and resolve service tickets using the helpdesk ticketing system in a timely manner.

• Assist in software upgrades, installations, and system configurations.

• Provide training and support to end-users on software applications, tools, and best practices.

• Perform routine maintenance and updates on desktop systems, including patch management and antivirus updates.

• Ensure all desktop systems and software are properly secured and in compliance with company policies and standards.

• Collaborate with other IT team members to resolve complex technical issues and improve IT processes.

• Document and maintain technical knowledge base for troubleshooting and training purposes.

• Assist with IT projects as needed, including hardware rollouts and software deployments.

Qualifications and Job Requirements

• 3 years of proven experience as a Desktop Support Specialist or in a similar IT support role.

• Strong knowledge of desktop operating systems (Windows, macOS, etc.) and software applications.

• Experience with troubleshooting and resolving hardware and software issues.

• Knowledge of networking basics and remote desktop support tools.

• Familiarity with ticketing systems and IT support processes.

• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.

• Strong problem-solving and multitasking abilities.

• Ability to work independently and as part of a team.

What We Offer

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

Why You’ll Like Working Here

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!